Nicholas Drake
Mesa,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
IT System Assistant
Titan Solar Power
Mesa, AZ
02.2024 - 06.2024
- Assisted in the development of new policies related to IT systems operations.
- Installed, configured, and maintained computer systems and networks.
- Assisted in troubleshooting hardware and software issues on desktops, laptops, mobile devices, and printers.
- Provided technical assistance to users with access or navigation of applications and websites.
IT System Engineer
Emerge
Scottsdale, AZ
07.2021 - 02.2024
- Installed and configured operating systems, middleware products and databases.
- Resolved escalated incidents reported by users involving application failures or other IT related issues promptly.
- Handled troubleshooting for software and hardware and promptly resolved issues.
- Planned, implemented, and integrated updated system-oriented projects.
IT Helpdesk Specialist
Premise One
Tempe, AZ
11.2020 - 06.2021
- Provided technical support for users experiencing difficulties with software applications.
- Coordinated with other departments to ensure efficient workflow processes.
- Conducted regular meetings with staff to review progress and address any concerns.
Education
Bachelor of Science - Information Technology
Arizona State University
Tempe, AZ08-2020
Associate of Applied Science - Computer Software Technology
Coconino County Community College
Flagstaff, AZ05-2016
Skills
- Azure Active Directory
- Help Desk Support
- VoIP Systems
- System Administration
- Remote Support
- Hardware Installation
- Scripting Languages (Bash, Python, and GAM)
- Firewall Administration
- MS Office proficiency
- Linux Programming and Administration
Timeline
IT System Assistant
Titan Solar Power
02.2024 - 06.2024
IT System Engineer
Emerge
07.2021 - 02.2024
IT Helpdesk Specialist
Premise One
11.2020 - 06.2021
Bachelor of Science - Information Technology
Arizona State University
Associate of Applied Science - Computer Software Technology
Coconino County Community College
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