Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Lusine Mkhitaryan

Sun Valley,California

Summary

Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated one year. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input. Proactive Medical Administrative Assistant consistently handling such tasks as efficient scheduling, data management and insurance billing tasks over professional course of one year. Partnered successfully with patients as primary negotiator with insurance companies to reduce medical bills 40% on average. Additional skills include data entry and digital record maintenance. Experienced Medical Administrative Assistant excelling for one year in digital information management, patient record maintenance, efficient appointment scheduling and insurance negotiations. Approached guest services with calm demeanor leading to unmatched patient care and customer loyalty. Medical Administrative Assistant adept at verifying insurance coverage, reviewing records, scheduling exams and updating donor information. Background supporting up to two physicians in busy medical office setting. Certified in ICD-9 and ICD-10 coding. Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in fast-paced environments. Versed in supporting high-volume administrative operations and fostering continuous satisfaction Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Positive and upbeat with excellent interpersonal communication skills. Astute professional highly skilled at handling patient issues and questions. Talented individual offering fluency in three languages. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Administrative Assistant

Lucky Palliative Servises
Canoga Park, CA
11.2019 - 11.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings (IDG meetings)
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Supported office staff and operational requirements with administrative tasks.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Maintained current and accurate medical records for patients.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Developed and managed accurate and confidential patient records.
  • Organized patient files and streamlined operations to improve efficiency.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Prepared and maintained accurate digital health records for patients.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.

Customer Service Representative

Prime Termite & Pest Control
Los Angeles, CA
02.2017 - 09.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Sales Associate

Kohls Department Store
Simi Valley, CA
11.2016 - 01.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Achieved perfect attendance and on-time record.
  • Tracked stock using company inventory management software.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.

Education

Medical Insurance Billing

Los Angeles Valley College
Van Nuys, CA
10.2017

M.D. - Marketing Management And Research

Yerevan State Institute of National Economy
Armenia
07.2002

Skills

  • Appointment Scheduling
  • Taking Client Histories
  • Problem Solving
  • Medical Recordkeeping
  • Critical Thinking
  • Customer Service
  • Detail-Oriented
  • Equipment Troubleshooting and Maintenance
  • Time Management
  • Data Entry Software
  • Cleaning and Sterilizing
  • Medical Charting
  • Administrative Tasks
  • Office Management
  • Database Administration
  • Flexible Schedule
  • Order Purchasing
  • Patient Health Information Access
  • Employee Scheduling
  • Medical Records Verification
  • Data Entry
  • Referral Verification
  • Pharmacy Correspondence
  • Office Coordination
  • Staff Leadership
  • HIPAA Compliance

Languages

Armenian
Full Professional

Timeline

Administrative Assistant

Lucky Palliative Servises
11.2019 - 11.2020

Customer Service Representative

Prime Termite & Pest Control
02.2017 - 09.2018

Sales Associate

Kohls Department Store
11.2016 - 01.2017

Medical Insurance Billing

Los Angeles Valley College

M.D. - Marketing Management And Research

Yerevan State Institute of National Economy
Lusine Mkhitaryan