Michael LaRosa
Fairless Hills,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Currently seeking a career opportunity that will allow me to continue developing my communication, leadership, and interest in healthcare.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
NEED NAME
01.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
Health Administration Intern
Inglis House
05.2022 - 08.2022
- Developed Leadership & Communication skills while providing an extra dimension of care for the
residents at Inglis House. - Filed Incident reports under administration to ensure stability among the facility.
- Attended to residents when they needed assistance with technology and or personal assistance.
- Involved in weekly stand-up meetings regarding the organization’s mission and goals.
- Shadowed various departments throughout the facility engaging in day-to-day schedules.
- Gained Knowledge about state policies and safety precaution regarding Long-Term Care.
Inventory Specialist
Bristol Florists
09.2020 - 05.2021
- Assisted walk in customers with potential orders, discussing and negotiating prices.
- Responded to incoming orders over the phone, giving clients information about current product offerings.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.
- Answered questions about store policies and addressed customer concerns.
Warehouse Lead
Griff Paper And Film
05.2020 - 08.2020
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Coordinated with purchasing department to maintain optimal stock levels, avoiding overstocks or shortages that could impact operations.
- Prepped and packages boxes for the expected time of delivery
- Responsible for supplying materials and packaging to all production lines within the warehouse.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
Education
Bachelor of Science - Health Policy And Administration
The Pennsylvania State University
State College, PA12.2022
Skills
- Product Knowledge
- Complaint resolution
- Call Management
- Customer Education
- Microsoft Excel
- Customer Relationship Management (CRM)
- Problem-solving abilities
- Live chat support
- Product Education
- Conflict Resolution
Extra Curricular
- Health Policy and Administration Club
- Penn State Dance Marathon (THON)
- Lion Line- Conducted phone calls to Penn State University Alumni regarding the university’s programs, colleges,
and campuses. - Ascend Business Leadership
Timeline
Customer Service Representative
NEED NAME
01.2023 - Current
Health Administration Intern
Inglis House
05.2022 - 08.2022
Inventory Specialist
Bristol Florists
09.2020 - 05.2021
Warehouse Lead
Griff Paper And Film
05.2020 - 08.2020
Bachelor of Science - Health Policy And Administration
The Pennsylvania State University