Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Johannes

MAPLE VALLEY

Summary

Dynamic and dependable leader with over 14 years of proven success and growth within multi-million-dollar, high-end, fast-paced resorts, hotels, and entertainment venues. Experienced in diverse roles, including Event Coordinator, Food and Beverage Manager, Catering and Sales Manager, and currently serving as Director of Catering. Committed to delivering exceptional customer service, fostering lasting client relationships, and advancing professionally within the hospitality industry. Energetic and results-driven with a passion for excellence in every aspect of operations and client engagement.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Director of Catering

InnVentures, Embassy Suites Seattle Bellevue
09.2024 - Current
  • Discussed client's event needs to develop recommendations for room options and possible menus.
  • Supervised catering and banquet staff to reinforce adherence to organizational policies and safety regulations.
  • Booked event facilities and coordinated set up and break down of both dining and kitchen areas.
  • Responded to initial inquiries, coordinating facility tours and food sampling.
  • Handled payment collection and payroll of employees.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Attended industry events and local conventions to explain sales opportunities in the area and upcoming year
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Catering Sales Manager

InnVentures, Hilton Garden Inn Bellevue Downtown
08.2021 - 09.2024
  • Schedule use of facilities or catering services for events such as banquets or receptions
  • Walk spaces day of events to ensure set up is complete
  • Consult with clients to determine requirements for all events and groups
  • Build BEO's/Group Resume's using Sales System Amedeus (Delphi)
  • Communicate with other departments and conduct weekly BEO meetings to ensure coordination of hotel activities and events
  • Respond to all incoming RFP's and Leads for group blocks and Events
  • This includes the use of CVENT, Meeting Broker, Delphi as well as incoming calls
  • Prepare and send contracts to clients

Food and Beverage Manager

Salish Lodge and Spa
05.2019 - 08.2021
  • Supervise and coordinate activities of dining room staff to ensure that all guests receive prompt and courteous service
  • Schedule staff hours and assign duties
  • Monthly inventory of all liquor, wine, and other beverage consumption
  • Create and execute seasonal beverages and room amenities
  • Monitor employees and guests to ensure liquor regulations are obeyed
  • Assist with preparing and serving food and beverages
  • Expoing when needed
  • Communicated with kitchen staff, management of all departments, serving staff, and guests to ensure that dining details are handled properly and guests concerns are addressed and handled accordingly
  • Helped implement the 'Private Dining Experience' and scheduled the use of all private rooms after COVID for catering services and private dining experiences for guests with 5+ people in their party
  • (with restricted COVID regulations in restaurants, this ensured guests with larger parties to still be able to sit together thus creating a positive dining experience)

Event Coordinator/Bartender

Snoqualmie Casino
01.2009 - 05.2019
  • Coordinate and execute promotional events and concerts
  • Prepare required paperwork for auditing purposes for promotional events
  • Monitor event activities and file all paperwork to ensure compliance with casino regulations and laws
  • Communicate with staff and security prior to events to coordinate details
  • Maintain all records of promotional events including financial details and payouts
  • Did monthly inventory of all liquor and cigars in the casinos cigar bar
  • Take proper steps to eliminate problems that related to guests excessive drinking
  • Learned to deescalate situations and communicate effectively with other departments
  • Check identification of all guests to verify age requirements for purchase of alcohol and payout of any prizes won in promotional events

Education

High School Diploma -

Puyallup High School
Puyallup, WA
06.2000

Skills

  • Amadeus - Delphi
  • OnQ Reservations System / Hilton Systems
  • R&I Solicitation Systems
  • Microsoft Excel
  • CVENT
  • Meeting Broker
  • Food safety compliance
  • Staff leadership
  • Project management software - Social Tables, Proposal Path
  • Canva
  • Lighthouse
  • Hilton Core Sales Advanced Learning

Certification

  • Certified Tourism Ambassador, Tourism Ambassador Institute, 07/01/23, ctanetwork.com
  • Food Handler's Card or Permit - WA State Food Handlers
  • Alcohol Server License/Certificate – WA MAST
  • Certified Hilton Core Sales Skills Accelerated - Hilton University Learning Program

Timeline

Director of Catering

InnVentures, Embassy Suites Seattle Bellevue
09.2024 - Current

Catering Sales Manager

InnVentures, Hilton Garden Inn Bellevue Downtown
08.2021 - 09.2024

Food and Beverage Manager

Salish Lodge and Spa
05.2019 - 08.2021

Event Coordinator/Bartender

Snoqualmie Casino
01.2009 - 05.2019

High School Diploma -

Puyallup High School

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