Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives
Overview
5
5
years of professional experience
1
1
Certification
Work History
Spa Manager
Skintegrity
04.2022 - Current
Maximized efficiency through time management and staff supervision to boost productivity.
Oversaw upkeep of entire spa.
Managed activities related to staff training, treatment procedures, and inventory management.
Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
Recommended spa treatments and services, boosting sales and bringing in new clientele.
Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
Maintained front desk workstation by keeping it clean and organized.
Spa Manager
Victoria Roggio Beauty
01.2021 - 04.2022
Oversaw upkeep of entire facility and notified maintenance for service repairs.
Maximized efficiency through time management and staff supervision to boost productivity.
Led spa tours for new clients to familiarize guests with services provided.
Maintained front desk workstation by keeping it clean and organized.
Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
Recommended spa treatments and services, boosting sales and bringing in new clientele.
Medical Receptionist
Advanced Cardiology of South Jersey
03.2020 - 04.2022
Coordinated patient scheduling, check-in, check-out and payments for billing.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Supported office staff and operational requirements with administrative tasks.
Adhered to strict HIPAA guidelines to protect patient privacy.
Maintained current and accurate medical records for patients.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Obtained payments from patients and scanned identification and insurance cards.
Performed various administrative tasks by filing, copying and faxing documents.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
Associate of Arts - Liberal Arts And Sciences
Rowan College At Gloucester County
Sewell, NJ
Esthetics - Esthetics
Rizzieri Aveda School
Voorhees, NJ
Skills
Spa Customer Engagement Strategies
Client Relationship Management
Spa Management
Team Leadership
Effective Calendar Organization
Team Oversight
Customer Interaction Management
Effective Schedule Coordination
Effective Conflict Resolution
Proficient in Organization
Workforce Coaching
Calendar Management
Certification
Esthetician Licenses - NJ, PA, and FL Board of Cosmetology.