Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist
Nicole  Crosby

Nicole Crosby

Turnersville,NJ

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives

Overview

5
5
years of professional experience
1
1
Certification

Work History

Spa Manager

Skintegrity
04.2022 - Current
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Oversaw upkeep of entire spa.
  • Managed activities related to staff training, treatment procedures, and inventory management.
  • Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
  • Recommended spa treatments and services, boosting sales and bringing in new clientele.
  • Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
  • Maintained front desk workstation by keeping it clean and organized.

Spa Manager

Victoria Roggio Beauty
01.2021 - 04.2022
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Led spa tours for new clients to familiarize guests with services provided.
  • Maintained front desk workstation by keeping it clean and organized.
  • Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
  • Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
  • Recommended spa treatments and services, boosting sales and bringing in new clientele.

Medical Receptionist

Advanced Cardiology of South Jersey
03.2020 - 04.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Supported office staff and operational requirements with administrative tasks.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Education

Associate of Arts - Liberal Arts And Sciences

Rowan College At Gloucester County
Sewell, NJ

Esthetics - Esthetics

Rizzieri Aveda School
Voorhees, NJ

Skills

  • Spa Customer Engagement Strategies
  • Client Relationship Management
  • Spa Management
  • Team Leadership
  • Effective Calendar Organization
  • Team Oversight
  • Customer Interaction Management
  • Effective Schedule Coordination
  • Effective Conflict Resolution
  • Proficient in Organization
  • Workforce Coaching
  • Calendar Management

Certification

  • Esthetician Licenses - NJ, PA, and FL Board of Cosmetology.

Timeline

Spa Manager

Skintegrity
04.2022 - Current

Spa Manager

Victoria Roggio Beauty
01.2021 - 04.2022

Medical Receptionist

Advanced Cardiology of South Jersey
03.2020 - 04.2022

Associate of Arts - Liberal Arts And Sciences

Rowan College At Gloucester County

Esthetics - Esthetics

Rizzieri Aveda School
Nicole Crosby