Kimberly Aguilar-Pauli

• Our Advocacy Request resulted in a 79% increase in individuals served.
• Increased Individual Advocacy Hours by 13%
• Doubled our Community Engagement.
• Maintain detailed records of client interactions, ensuring proper documentation for case reviews or audits.
• Served as a liaison between clients and other service providers, ensuring seamless coordination of support services.
• Monitored legislative changes affecting client populations and adapted strategies to maintain effectiveness in advocacy efforts.
• Promoted a culture of open communication, enabling constructive feedback exchange among team members for continuous improvement.
• Enhanced organizational reputation by consistently adhering to professional standards and ethical practices in all interactions.
• Collaborated with multidisciplinary teams to develop comprehensive action plans for clients' benefit.
• Contributed to developing new services or programs aimed at better-serving client needs by sharing insights from front-line experiences.
• Streamlined internal processes, resulting in increased efficiency within the team and more effective service delivery.
• Increased client satisfaction by providing high-quality advocacy services and promptly addressing concerns.
• Achieved successful client outcomes through meticulous case preparation and persuasive presentations in hearings or meetings.
• Addressed systemic issues impacting multiple clients by collaborating with other organizations on joint initiatives or policy recommendations.
• Conducted thorough research to stay current on relevant laws, regulations, and industry trends impacting advocacy efforts.
• Facilitated client workshops and training, increasing their understanding of rights, responsibilities, and available resources.
• Championed an inclusive environment by promoting diversity and equity within the organization and advocating for marginalized populations in all aspects of work.
• Initiated outreach efforts within the community to raise awareness about available services and increase access for those in need.
• Evaluated program effectiveness using data-driven approaches to identify areas needing improvement or expansion opportunities.
• Maintained positive relationships with the community to build and nurture dynamic partnerships.
• Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
• Planned and implemented process improvements and reporting systems to streamline operations.
• Resolved customer complaints using established follow-up procedures.
• Facilitated professional development opportunities for staff members, fostering a culture of continuous learning and improvement within the team.
• Promoted a culture of collaboration and teamwork within the department by fostering open communication channels and encouraging peer support among staff members.
• Improved client outcomes by implementing effective case management strategies and streamlining processes.
• Played a key role in developing and implementing organizational policies and procedures related to case management, ensuring alignment with best practice standards.
• Enhanced team performance through regular supervision, coaching, and training of case managers.
• Served as an advocate for clients'' rights, working diligently to ensure their voices were heard and respected throughout the case management process.
• Managed budgetary responsibilities for the case management department, ensuring optimal allocation of resources based on client needs and program goals.
• Developed strong relationships with community partners to facilitate access to resources for needy clients.
• Oversaw accurate documentation of client progress notes, maintaining compliance with legal requirements and organizational policies and procedures.
• Spearheaded the development of a new case management software system, improving efficiency and data tracking capabilities.
• Provided ongoing support to crisis case managers, guiding them through problem-solving strategies and promoting best practice approaches.
• Analyzed trends and data to inform decision-making and program development.
• Implement programs that align with the strategic plan
• Coordinated with community stakeholders to successfully implement social and community service initiatives.

Office Mangeer Duties

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Updated reports, managed accounts, and generated reports for company database.
• Created, maintained and updated filing systems for paper and electronic documents.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Maintained computer and physical filing systems.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Coordinated special projects and managed schedules.
• Managed office operations while mainline rider schedules.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections. Especailly During Covid
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
• Manage rider payments and enter them into Quickbooks.

Volunteer Management for Front Desk Volunteers

• Facilitated regular meetings with front desk volunteers to discuss goals, progress updates, and challenges faced within their teams.
• Screened volunteers applying for service, interviewing, reviewing application documents on prospective front desk volunteers.
• Developed and implemented training modules for volunteers and mentors, bringing program participants up to speed on standard front desk operations.
• Enhanced volunteer engagement by implementing comprehensive training programs and ongoing support.
• Developed volunteer policies and procedures, handbooks and guidelines for volunteers.
• Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
• Recruited and trained new volunteers on volunteer program goals and objectives.
• Developed volunteer policies and procedures, codes of conduct, and volunteer standards.

Development and Fundraising Job duties

• Worked closely alongside Volunteer Manager and other staff members during major fundraising events which resulted in increased participation from both volunteers and donors alike while also raising overall revenue generated.
• Assisted with the development and maintained detailed customer database to improve consumer relations and streamline customer outreach initiatives.
• Work closely with the Development and Commnications Manager and the Gala Committiee to recruit, train and support Registration volunteers for the largest fundraising event of the year.
• Manager Donor software, worked closely with Execuive Director, Development and Comminications Manger, and GAla committee chair to enuser all donor information was corect in the system and that receiving all nessary infoamtioni before ethe event.
• FAcilited with the Silent Auction
• Managed successful fundraisi
• Assisted in event planning and coordination for successful fundraising ini