Michael Barnes
Grand Rapids,Michigan
Summary
Dynamic leader with proven expertise in project management and data analytics, honed at Emagine Entertainment. Excelled in driving operational efficiency and spearheading voter registration initiatives at Clean Water Action. Skilled in Microsoft Office, with exceptional communication abilities, adept at fostering team independence and flexibility. Achieved significant improvements in operational performance metrics and volunteer engagement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Professional
Highland River Group Ashley Furniture
01.2023 - Current
- Shaped value-added solutions and approaches for key audiences by leveraging industry trends in customer marketplaces and industries.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
- Contributed to team effort by accomplishing related results as needed and sharing best practices with peer group.
- Stayed current on company offerings and industry trends.
- Recorded accurate and efficient records in customer database.
- Consulted with businesses to supply accurate product and service information.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
Voter Registration Field Representative
Clean Water Action
09.2022 - 11.2022
- Participated in direct voter contact, primarily through canvassing and at student events on and around campus.
- Identified unregistered Grand Valley State University students and encouraged them to register to vote locally.
- Assisted with volunteer recruitment, training, and engagement.
- Assisted new voters in accessing information about where, when and how to cast their ballot.
- Track progress, maintain accurate records, and report on outcomes.
Senior Operations Manager
Emagine Entertainment
11.2007 - 07.2022
- Lead a team of managers and supervisors responsible for the growth of a multi-million dollar entertainment franchise across the midwest.
- Ensured efficient front of house and back office operations, and consistency across, and adherence to, administrative workflows.
- Effectively addressed operational, billing, reporting, key point indicators and other challenges with corporate administrators and identified efficiency opportunities.
- Conducted analysis and modeling; lead planning and execution of market initiatives and projects; and identified and executed on opportunities to improve efficiency and model outcomes.
- Lead multiple departments responsible for the administrative functioning of two offices, including but not limited to:
- Maintenance of supply inventories and maintained appropriate processes for ordering and storage of such supplies for inventory control.
- Calender management of booked B2B and B2C banquet events, including preparation and follow up for recurring theater rentals.
- Coordination with 14 vendors necessary for business operations.
- Administrator to paid time off and payroll systems, and employee scheduling for over 100 team members.
- Facilities management, including overseeing contingency planning to be OSHA compliant.
- On-boarding new hires.
- Metric tracking and reporting: Owned and drove reporting on operational performance metrics for the market including regular review of relevant key point indicators, qualitative and quantitative analysis, and synthesis and presentation of results.
- Translated performance metrics into actionable operational recommendations for improvement.
- Created metrics that can be used in partnership with market leadership to provide data-driven mentoring / feedback to management and administrative staff.
- Prepared documents for internal and external audits.
- Managed employee-related issues encompassing labor, turnover and diversity.
Education
Associate's - Business Administration
Henry Ford College
Dearborn, MISkills
- Ability To Work Independently
- Microsoft Office Software Proficient
- Hospitality
- Food & Beverage
- Data Analytics
- Sales
- Project Management
- Communication
- Time Management
- Flexibility
Certification
Techniques of Alcohol Management December 2021
ServSafe Food and Allergen Management December 2021
Timeline
Sales Professional
Highland River Group Ashley Furniture
01.2023 - Current
Voter Registration Field Representative
Clean Water Action
09.2022 - 11.2022
Senior Operations Manager
Emagine Entertainment
11.2007 - 07.2022
Techniques of Alcohol Management December 2021
ServSafe Food and Allergen Management December 2021
Associate's - Business Administration
Henry Ford College
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