Ellen Ofosu
Burtonsville,MD
Summary
Veteran of the US Army adept at Information Systems Management and demonstrating exceptional attention to detail, I significantly enhanced integration of persons served into their community in efforts to achieve their goals. My commitment to continuous education and adherence to HIPAA regulations have consistently improved care for persons served. Leveraging military precision and professionalism, I achieved a notable reduction in reportable incidents and serious reportable incidents, contributing to a culture of excellence in persons served.
Overview
28
28
years of professional experience
1
1
Certification
Work History
CMT/GNA/Travel CNA
Riderwood Village
02.2024 - Current
- Maintained patient records and reports for 12 residents to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
- Administered medications and performed basic and advanced patient assessments for 12 residents in my care.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for the twelve residents under my care.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Streamlined communication between healthcare providers, ensuring efficient treatment plans for residents under my care.
- Reduced errors in medication administration with thorough documentation and verification processes.
- Consistently met or exceeded performance expectations as outlined by supervisors, demonstrating commitment to excellence in CMT practice.
- Actively participated in quality improvement initiatives aimed at enhancing residents' outcomes and overall satisfaction levels.
Residential Coordinator
Finsby Care Inc
02.2019 - Current
- Coordinated training for over 30 Direct Support Professionals (DSPs) on the goals as well as Behavior Support Plan of persons served.
- Reviewed progress notes regularly for all persons, offering feedback and opportunities for training for DSPs in line with persons goals.
- Coordinated development of staff schedules and managed shift changes to ensure consistent care for over 10 persons served.
- Coordinated transportation arrangements for 11 persons for their day program.
- Maintained safe environment for persons through training in Person Emergency Evacuation Plan, Natural and Man-Made Disaster Drill and incident management.
- Participated in annual PCRs and joined in the implementation of corrective action related to persons' residence.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved residential safety by conducting regular inspections and coordinating necessary repairs.
- Conducted periodic visits to homes of all 11 persons served to ensure their concerns are quickly addressed.
- Liaised with maintenance teams to address fix damages and schedule periodic maintenance in all homes.
- Coordinated in-house and DDS required training sessions for staff members to ensure consistent care for our persons served.
- Onboarded new direct care professionals with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance in line with company policies and procedures.
- Communicated clearly with direct care professionals to ensure care plans are implemented to meet persons' goals.
- Developed and maintained relationships with family, and circle of supports of all persons served to ensure development.
Head of Operations
Wellnurse Home Care
08.2012 - 02.2020
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Conducted quarterly evaluations on our assigned staff to ensure client satisfaction.
- Reduced operational costs using technology to collect data previously done in-person.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Improved overall productivity by cutting our operational the introduction of innovative process improvement initiatives.
- Ensured compliance with state regulations and company policies, for all assigned staff mitigating potential risks.
- Spearheaded continuous improvement projects, resulting in enhanced business performance.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
- Conducted frequent client assessment to determine their level of satisfaction in the staff we assigned, actively addressing concerns and ensuring timely resolutions.
- Facilitated change management efforts, guiding teams through periods of transition and growth.
Bankruptcy Analyst
JP Morgan & Chase
08.1999 - 08.2012
- Negotiated with multiple attorneys and debtors to work out agreements.
- Reduced error rate in bankruptcy filings by 15%, implementing strict quality control measures during case preparation.
- Applied bankruptcy code to appropriate accounts.
- Enhanced client satisfaction with timely communication regarding case updates and progress.
- Facilitated smooth administrative proceedings by coordinating with court clerks, trustees, and attorneys involved in cases.
- Conducted numerous account analysis based on bankruptcy code.
- Increased accuracy of asset valuations through diligent research on market trends and consultation with industry experts.
- Identified potential fraud risks through careful examination of debtor''s financial history and property ownership records.
- Conducted thorough financial analysis on all debtor's records to ensure accurate assessment of assets and liabilities.
- Set up loans and reviewed and sorted checks.
- Improved bankruptcy case efficiency by streamlining document review processes and utilizing relevant software.
- Established strong relationships with clients by maintaining professionalism and empathy during difficult financial situations.
Logistics Specialist
US Army Reserve
11.1996 - 11.2004
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Tracked and managed transfer paperwork such as packing lists.
- Developed strong relationships with carriers to secure competitive rates and improve delivery times.
Education
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT05.2026
Certificate in Network Administration - Computer Networking
Darko Institute Network Engineering
Atlanta, GA11.2022
Certificate in Steril Processing Technology - Information Technology
Sterile Processing Service
Rockville, MD02.2020
Associate of Science - Information Technology
Strayer University
Washington, DC05.2004
Skills
- ICD-10 Coding Knowledge
- Strong attention to detail
- Medical billing experience
- Professionalism and Ethics
- Medical Office Software Proficiency
- Organizational Competencies
- Patient Confidentiality Maintenance
- Data Entry Efficiency
- Continuing Education Commitment
- Healthcare Compliance Understanding
- Quality Assurance Practices
- HIPAA Regulations Familiarity
- Medical Transcription Accuracy
Certification
- CNA - Certified Nurse Assistant
- CMT - Certified Medication Technician
- CISCO CCNA Training -
- Professional Scrum Master 1
- Certification ih Sterile Processing
Timeline
CMT/GNA/Travel CNA
Riderwood Village
02.2024 - Current
Residential Coordinator
Finsby Care Inc
02.2019 - Current
Head of Operations
Wellnurse Home Care
08.2012 - 02.2020
Bankruptcy Analyst
JP Morgan & Chase
08.1999 - 08.2012
Logistics Specialist
US Army Reserve
11.1996 - 11.2004
Bachelor of Science - Healthcare Administration
Western Governors University
Certificate in Network Administration - Computer Networking
Darko Institute Network Engineering
Certificate in Steril Processing Technology - Information Technology
Sterile Processing Service
Associate of Science - Information Technology
Strayer University
- CNA - Certified Nurse Assistant
- CMT - Certified Medication Technician
- CISCO CCNA Training -
- Professional Scrum Master 1
- Certification ih Sterile Processing
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