Jillian Paxton
George,WA
Summary
Well-qualified professional bringing many years of progressive experience in higher-education. Service-oriented and relationship-driven with good administrative and customer service skills. Dynamic problem-solver and team leader with a proven track record in building strong relationships and enhancing staff and resident satisfaction. Expertise in independent decision-making and sound judgment, leading to significant improvements in workplace morale and performance. Committed to utilizing training initiatives and engagement strategies to foster a motivated workforce.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Residential Education Director
Washington State University
Pullman, WA
11.2024 - Current
- Supervised a residence hall with student populations ranging from 250 to 300 total, including First-year, Transfer, Upperclassmen, and International students.
- Trained, developed, and supervised a staff of ten undergraduate Resident Advisors and one Senior Resident Advisor, as well as facilitated staff meetings and one-on-ones.
- Mentored new and returning Resident Advisors on departmental processes, navigated paraprofessional staff dynamics and concerns, and encouraged self-advocacy.
- Worked with the Senior Resident Advisor to keep track of program proposals, program evaluations, Intentional Interactions, and Bulletin Board and Door Decoration expectations.
- Facilitated student engagement and development through the implementation of a community development plan, which includes programming, paraprofessional development, and partnering with on-campus partners.
- Served as an advisor for the Hall Government body and facilitated meetings as necessary.
- Managed the building's budget of approximately $15,000, determining allocations of funds for staff, equipment, and authorized purchases.
- Adjudicated conduct cases through the use of the Maxient software, adjudicated cases for housing, alcohol, and drug policy violations, and issued developmental and educational sanctions.
- Attended weekly departmental meetings and professional development opportunities as they arose.
- Managed occupancy for multiple halls utilizing the Odyssey HMS software to process room changes, waitlists, room buyouts, and room reapplications.
- Conducted weekly building walk-throughs to engage with residents, and check for facility needs.
- Served on the Resident Advisor Recruitment and Selection committee.
- Presented large group presentations for departmental training sessions.
Senior Resident Advisor
Washington State University
Pullman, WA
07.2023 - 05.2024
- Trained incoming staff members on safety protocols, emergency response procedures, duty expectations, and customer service standards
- Met with 13 staff members to coach them on successful programming, identify individual concerns, conflicts, or talents, and discuss these behaviors with the student
- Served on the Residence Life training committee and helped facilitate and design modules for staff development programs, presented on Social Justice/DEI and the spheres of identity during the mandatory 2023 summer training for staff campus-wide
- Assisted and advised staff and Hall Government in assessing student needs and planning, budgeting, implementing, and evaluating educational, vocational, recreational, and social programming and bulletin boards
- Fostered an inclusive atmosphere that celebrated diversity across cultures, identities, abilities, and disabilities for first-year and gender-inclusive communities
- Developed cooperative working relationships with staff members within Housing & Residence Life, Housing Services, Dining Services, and Financial Services, and implemented several programs with the Academic Success and Career Center and Campus Police
- Managed a budget of $300 per semester to implement building-wide programs that addressed student interests, concerns, or struggles
Cougar Safe Rides Program Lead
Washington State University
Pullman, WA
01.2022 - 05.2023
- Assessed profitability to prepare margin analysis reports and develop proposal analysis.
- Analyzed financial data to determine the efficient use of resources.
- Coordinated load planning for drivers to minimize dispatch delays.
- Kept track of driver hours and mileage to achieve maximum productivity in the given hours.
- Used editing and graphic tools to create content and visuals for social channels.
- Utilized Instagram and Facebook to promote products, services, and content.
- Championed continuous process improvement initiatives that significantly reduced customer wait times, and improved overall service levels.
- Optimized resource allocation by accurately forecasting call volumes and staffing needs based on historical trends.
Resident Advisor
Washington State University
Pullman, WA
01.2022 - 05.2023
- Served on area-wide on-call rotation
- This included crisis response and performing exterior and interior rounds to ensure that the community was secure and community standards were being upheld
- This also involved working in collaboration with University Police and Emergency Services
- Acted as an active role model that encouraged respect for individual similarities and differences for approximately 90 students
- Actively intervened, de-escalated, and documented all disruptive situations while providing accurate information about community disruptions within 24 hrs of the incident and notified supervisors
- Promptly reported any community safety concerns such as facility issues, hate/bias incidents, acts of violence or harassment, medical emergencies, etc
- Ensuring any students impacted received adequate support and references to campus resources
- Strictly followed reporting guidelines, including Title IX (EP15) incident reporting, as outlined in the department's crisis response and operations manual
- Participated in the recruitment and selection process for hiring new Resident Advisors and Residential Education Directors
- Abided by and enforced Washington Administrative Codes and departmental policies found in the online Housing and Dining Contract and the Safety, Policies, and Procedures Manual
Receptionist/Administrative Assistant
Fieldstone Memory Care
Wenatchee, WA
11.2020 - 07.2021
- Answered central telephone system and directed calls accordingly
- Monitored premises, screened visitors, updated logs, and issued passes to maintain security
- Confirmed appointments, communicated with patients and families, and updated patient records
- Sorted, received, and distributed mail correspondence between departments, personnel, and patients
- Aggregated and prepared documentation and reports for office meetings, distribution, and filing
- Worked closely with local emergency services and regional management to ensure that the premises were up to code and properly operating
- Mediated conflicts between families, patients, and caregiving staff
- Watched over the patient floor when necessary to ease the load of the caregiving staff while answering and directing calls
Caregiver
Blossom Valley Assisted Living
Wenatchee, WA
01.2020 - 11.2020
- Transported patients via wheelchair to and from rehabilitation and daily activities
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Turned and positioned bed-bound patients to prevent bedsores and maintain comfort levels
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
Education
Bachelor of Arts - History
Washington State University
Pullman, WA05.2024
Associates of Art and Sciences Degree -
Wenatchee Valley College
Wenatchee, WA06.2020
Skills
- Administrative Support
- Social Perceptiveness
- Team Collaboration and Leadership
- Time Management
- Emergency Support and Crisis Management
- Staff Counseling
- Incident Reporting
- Conflict Mediation
- Resident Safety Protocol
- Computer and Software Skills
- Live-in Employment
Additional Information
- Organized and directed the 2023 'Take Back the Night' walk on the Washington State University campus, an international movement working to uplift the stories, experiences, and power of people who have been impacted by sexual assault and gender-based violence.
- Covered another residence hall during the Director's absence, supervising up to 600 students and 23 staff members while completing departmental occupancy verification.
- Continually seeking education on social justice issues through online material, workshops, conferences/informational seminars, and social interactions to actively improve cultural and social knowledge as well as programming.
Certification
- First Aid Certification 12/07/2024
Timeline
Residential Education Director
Washington State University
11.2024 - Current
Senior Resident Advisor
Washington State University
07.2023 - 05.2024
Cougar Safe Rides Program Lead
Washington State University
01.2022 - 05.2023
Resident Advisor
Washington State University
01.2022 - 05.2023
Receptionist/Administrative Assistant
Fieldstone Memory Care
11.2020 - 07.2021
Caregiver
Blossom Valley Assisted Living
01.2020 - 11.2020
Bachelor of Arts - History
Washington State University
Associates of Art and Sciences Degree -
Wenatchee Valley College
Similar Profiles
Kailie FrancoKailie Franco
Graduate Research Assistant at Washington State UniversityGraduate Research Assistant at Washington State University
DIAMOND CAMPBELLDIAMOND CAMPBELL
Custodian at Washington State UniversityCustodian at Washington State University
Cooper J. ReinesCooper J. Reines
Lab Assistant / Project Assistant at Washington State University – Dr. Brueggeman Barley LabLab Assistant / Project Assistant at Washington State University – Dr. Brueggeman Barley Lab
Rafferty SheltonRafferty Shelton
Office Assistant 2 - Hourly at Social & Economic Sciences Research Center - Washington State UniversityOffice Assistant 2 - Hourly at Social & Economic Sciences Research Center - Washington State University
JILLIAN PAXTONJILLIAN PAXTON
SENIOR RESIDENT ADVISOR at WASHINGTON STATE UNIVERSITYSENIOR RESIDENT ADVISOR at WASHINGTON STATE UNIVERSITY