Virginia Arata
Mobile,AL
Summary
Forward-thinking Beverage Supervisor skilled in planning and executing large-scale food and beverage operations, anticipating and effectively meeting customers' demands. Offers proven expertise in building, leading and motivating beverage staff to deliver top-notch service at an award winning resort and has won multiple resort and company wide awards for exemplary work ethic and leadership skills.
Overview
5
5
years of professional experience
Work History
Beverage Supervisor
The Grand Hotel Golf Resort & Spa, Autograph Collection
2023.02 - Current
- Consistently exceeded revenue targets through upselling techniques and suggestive selling strategies.
- Led pre-shift huddles with staff to start teams on right foot to expertly handle guests' beverage needs.
- Conducted regular performance evaluations for staff members, providing constructive feedback for continuous improvement opportunities.
- Kept team operating according to high standards of cleanliness and sanitation, protecting staff and guests from unnecessary risks.
- Maintained strong guest satisfaction scores through exceptional service and strong conflict resolution skills.
- Oversaw work of over 25 bartenders and Food & Beverage servers
- Primary manager of Resort-style Pool Bar & Grill, which saw between 300-600 covers during peak season and brought in highest levels of revenue during my two-year duration.
- Food and Beverage Supervisory experience in corporate events, private events, weddings, as well as in a high end cigar and bourbon bar and craft cocktail bar.
- Purchased beverage stock and handled all inventory needs for Bar & Grill, including maintaining monthly inventory counts.
- Utilized great communication with other departments on resort property to ensure seamless operation of restaurant.
- The Grand Hotel Resort & Spa, Autograph Collection named Marriott's Hotel of the Year, 2024.
Shift Leader
Foosackly's
2019.10 - 2023.01
- Mastered all Front of House and Back of House positions from 2019-2022 (Fryer, grill, and dishwashing experience along with customer service, money handling, and till balancing)
- Shift Lead from July 2022 - January 2023
- Led a crew of 15 to successfully operate a high volume, casual/fast dining restaurant.
- Wrote daily shift reports, conducted pre and post shift evaluations.
- Implemented cleaning initiatives, utilized problem solving skills, and maintained inventory
Education
Bachelor of Arts -
University of South Alabama
Mobile, AL12.2023
Skills
- Excellent Customer Service
- ServSafe Certification
- Food Handler's License
- Teamwork and Collaboration
- Great Work Ethic
- Exceptional Communication Skills
- Supply Ordering
- Beverage Preparation
- Menu development
- POS software proficiency
- Microsoft Word, Excel, and Office proficiency
- Inventory Management
Timeline
Beverage Supervisor
The Grand Hotel Golf Resort & Spa, Autograph Collection
2023.02 - Current
Shift Leader
Foosackly's
2019.10 - 2023.01
Bachelor of Arts -
University of South Alabama
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