Shatera Flye
Bartow,FL
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service role where I can utilize my education and experience to add immediate value to an organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Itunes Advisor
Kelly Connect
Lakeland , FL
08.2020 - 04.2022
- Anticipated responses and prepared clear and articulate answers.
- Produced detailed reports outlining key issues and proposed solutions.
- resolved customer issues in a clear courteous and straightforward manner
- processed refunds accordingly, issued credits located customers purchases
- Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations.
- maintained up to date knowledge of policies
- Resolved issues with malfunctioning products as well as complaints in a timely and accurate fashion
Customer Service and Sales
Spectrum Charter
Aubrndale , FL
08.2017 - 06.2019
- Handled calls promptly and with courteous professionalism.
- Completed call documentation while speaking with customers.
- Processed orders, service requests and applied information to customers.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Contact customers to persuade them to purchase merchandise or services.
- Managed over 40 calls daily
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase product or service or to make use of products
Retention Customer Service Representative
GC Services Call Center
Lakeland , FL
06.2014 - 04.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Surpassed sales goals through implementation of effective marketing strategies.
- Managed over 60 calls daily
Education
No Degree -
Elite Healthcare
Lakeland, FL08.2015
High School Diploma -
Bartow Senior High School
Bartow, FL06.2014
Skills
- Resource Prioritization
- Active Listening
- Career Planning
- Needs Determination
- Public Speaking and Presentations
- Learning Strategies
- Microsoft Access
- Microsoft SharePoint
- Microsoft Excel
Certification
215 health life and annuities
phlebotomy
Timeline
Itunes Advisor
Kelly Connect
08.2020 - 04.2022
Customer Service and Sales
Spectrum Charter
08.2017 - 06.2019
Retention Customer Service Representative
GC Services Call Center
06.2014 - 04.2017
No Degree -
Elite Healthcare
High School Diploma -
Bartow Senior High School
215 health life and annuities
phlebotomy
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