Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Keefer

Lancaster,Ohio

Summary

Extensive background in Risk, Controls and Compliance, adept in mitigating risk, related to consumer products legal obligation reviews, policy review, Data Management, Process improvement and design, Complaints, Technology, Business Solutions, Procedures Management and Operations. Audit readiness Manager, with a track record of issue management developing end-to-end processes, successful audits, change management, communications, supporting business risk and controls, and process mapping. Self-motivated and Agile, with the ability to successfully manage multiple projects and responsibilities in a fast-paced highly matrixed client and management environments.

Overview

30
30
years of professional experience

Work History

Business Process Manager

JPMorgan Chase
01.2005 - Current
  • Company Overview: JPMorgan Chase is a global financial services firm with assets of $2 Trillion and operations in more than60 countries
  • Established a sustainable business control environment related to Risk, Controls and Compliance for a Global Servicing Team
  • Key Results:
  • Established Program Strategies related to Compliance, Risk and Controls following analysis of the MS CS & I providing gap analysis and recommendations designed to provide stronger controls and a sustainable environment
  • Developed an end-to-end to Audit Readiness Scope adhering to Firmwide Standards while building practices for our Merchant Services Client Services and Implementations (MS CS & I) Team business supporting2 unique payment platforms: Global and North American
  • Established business technology standards around unstructured data environments related to handling Merchant Data, Policy associated with Privacy and data handling
  • Led teams/ projects against created approaches fulfilling requirements for initiatives across Corporate Functions of the business

Business Operations Manager

JPMorgan Chase
01.1995 - 01.2005
  • Company Overview: JPMorgan Chase is a global financial services firm with assets of $2 Trillion and operations in more than60 countries
  • Established a successful business governance environment conducting Audit Readiness actions through process, initiatives, assessment, change management, and review liaising across multiple Lines of Business and Business Partners to ensure successful end-to-end development
  • Key Results:
  • Prepared and supported the business across Compliance, Controls, Audit preparedness, Audit deliverables, Process Mapping, Procedure Management, Legal Obligations, User Tools/Artificial Intelligent inventory, Communications, Business Resiliency, Personal Account Dealing (PAD), Change Management, Access Administration, Consecutive Leave and Data Risk Management, Unstructured Data, Technology Controls and Work Queue Management

Control Manager

JPMorgan Chase
12.1996 - Current
  • Company Overview: JPMorgan Chase is a global financial services firm with assets of $2 Trillion and operations in more than60 countries
  • Assessed the effectiveness of operational controls for business units and vendor relationships
  • Validated controls and risk assessments, managed action plans, supported process mapping activities and completion of examination work related to Consent Orders, audits, OCC requests, and other projects
  • Identified and managed risk to ensure operational efficiency and processes are functioning within established policies, guidelines, and performance benchmarks
  • Key Results:
  • Management of the CORE program partnering with the business to identify key risks, controls, issues, through the evaluation of process maps, procedures, and obligations, assisting with the implementation of standards, and meeting the requirements of the Operational Risk Management structure
  • Conducted process/workstream reviews identifying opportunities and issues in processes, assisted in developing effective action plans to mitigate risks
  • Monitored Technology controls, CORE documentation
  • Supervised installation projects, coordinating with vendors and contractors to ensure successful implementation of new systems or upgrades.
  • Developed comprehensive training programs for new hires to facilitate their smooth integration into the team quickly.
  • Evaluated employee performance regularly, identifying areas for improvement and implementing necessary changes.
  • Assisted with budget development, monitoring expenses and making cost-saving recommendations when necessary.
  • Streamlined workflow processes for improved productivity and reduced errors.
  • Improved communication between departments by implementing standardized reporting methods and tools.
  • Enhanced operational efficiency by implementing effective control systems and processes.
  • Conducted thorough audits on control systems to identify inefficiencies and recommend solutions.
  • Fostered a positive work culture through team-building activities and open communication channels among employees.
  • Collaborated with other departments for cross-functional project management, ensuring timely completion of tasks.
  • Developed quality control procedures to maintain high-quality output across all operations.
  • Employed risk assessment methodologies to identify potential hazards within the workplace and implemented preventive measures accordingly.
  • Ensured regulatory compliance by keeping abreast of relevant laws, regulations, codes, standards applicable to the industry, and monitoring adherence to these requirements.
  • Contributed to continuous improvement initiatives by staying up-to-date on industry trends, technologies, and best practices in control supervision strategies.
  • Coordinated with production team to support productivity targets and deadline management.
  • Developed and maintained efficient production processes and procedures.
  • Established and tracked quality department goals and objectives.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Tracked quality issues with external customers, suppliers, and internal plant operations.
  • Recorded, analyzed, and distributed statistical information.
  • Determined quality department standards, practices, and procedures.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
  • Implemented new quality assurance and customer service standards.
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.

Compliance Project Manager

JPMorgan Chase
12.1995 - Current
  • Responsible for solutions to compliance requirements internally and externally for Mortgage Banking
  • Partnered with compliance and audit responding to action plans, inquiries and root cause analysis that resulted in employee knowledge, system enhancements and program updates that helped to drive appropriate behaviors and mitigate risks
  • Key Results:
  • Implemented a Compliance New Hire Checklist for management to use in training those brought into Mortgage Banking
  • Successful management of Action Plans brought forth from internal and external audits, resulting in higher compliance scores resulting in successful trending in poorly performing areas
  • Developed and performed training around compliance changes and the direct effects on specific job functions
  • Created diverse reporting on areas with marginal scoring for continued review to eliminate further action
  • Prior Roles:
  • Senior Compensation Analyst: Investment Banking
  • Human Resources Business Partner: Consumer, Investment, Mortgage & Business Banking
  • Performance Tracking Analyst: Consumer Banking
  • Personal Banker: Consumer Banking
  • Teller: Consumer Banking
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Identified plans and resources required to meet project goals and objectives.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Provided detailed project status updates to stakeholders and executive management.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Managed projects from procurement to commission.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
  • Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
  • Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
  • Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
  • Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
  • Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
  • Achieved significant improvements in project quality by establishing rigorous quality control processes.
  • Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
  • Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
  • Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
  • Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
  • Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
  • Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
  • Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
  • Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
  • Enhanced project delivery times by streamlining communication channels between development and operations teams.
  • Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
  • Streamlined project initiation processes, enabling quicker transition from planning to execution.
  • Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
  • Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Analyzed project performance data to identify areas of improvement.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Facilitated workshops to collect project requirements and user feedback.

Education

Associates - Finance

Columbus State Community College
Columbus, Ohio
01.2006

Skills

  • Root Cause Analysis
  • Compliance
  • Process Improvement
  • Operational Compliance
  • Quality Control & Assurance
  • Performance Management
  • Project Management
  • Control Management
  • Legal Obligations
  • Metrics Reporting
  • Operations Management
  • Business Resiliency
  • Audits
  • Procedure Management
  • Communication
  • Data and Analytics
  • Audit Readiness
  • Change Management

Timeline

Business Process Manager

JPMorgan Chase
01.2005 - Current

Control Manager

JPMorgan Chase
12.1996 - Current

Compliance Project Manager

JPMorgan Chase
12.1995 - Current

Business Operations Manager

JPMorgan Chase
01.1995 - 01.2005

Associates - Finance

Columbus State Community College

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Danielle Keefer