JT Von Hoff
Peoria,AZ
Summary
Proficient in identifying defects through test program planning, implementation and documentation. Expert in improving productivity through superior collaboration and communication skills.
Overview
12
12
years of professional experience
Work History
Harley-Davidson Motorcycle Technician
Buddy Stubbs-arizona Harley-davidson
07.2024 - Current
- Repaired or modified motorcycle frame, enhancing durability, and structural integrity.
- Dismantled and rebuilt engines to diagnose and repair problems.
- Inspected and replaced tires and suggested best type of tires based on customer needs and riding history.
- Performed maintenance on different categories and brands of motorcycles.
- Operated diagnostic equipment to better educate customers on problems with their vehicles.
- Listened to engines, examined vehicle frames or conferred with customers to determine nature and extent of malfunction or damage.
- Diagnosed and repaired electrical assemblies such as headlights, tail lights, starters and signal lights in accordance with DOT laws.
- Diagnosed problems by listening to running vehicles, conducting visual inspections and dismantling systems to inspect internal components.
Maintenance Technician
State of Nebraska- Department of the Army
05.2023 - 08.2023
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Conducted electrical repairs on motors, lighting systems, and other related components.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Ensured proper functioning of facility's HVAC system by performing regular maintenance checks.
- Operated hand and power tools to complete repairs.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Completed basic carpentry tasks and installed shelves, hooks and closet rods to meet customer needs.
Auto Sales Associate
Perkins Motor Plex
09.2022 - 02.2023
- Greeted customers, identified their needs and provided assistance.
- Maintained customer service standards by following up on sales transactions.
- Assisted in coordinating delivery of vehicles to customers.
- Advised customers on financing options and helped them secure loans with banks or other lenders.
- Performed administrative duties such as data entry, filing documents, and maintaining records.
- Maintained inventory of cars, trucks, SUVs, minivans and crossovers based on dealership stock levels.
- Negotiated prices with potential buyers and closed deals when appropriate.
- Resolved customer complaints promptly and professionally.
- Attended weekly meetings with sales team members to discuss strategies for increasing sales volume.
- Educated customers about sales processes, warranty requirements and service standards.
Motorcycle Salesperson
Platte River Harley-Davidson
07.2022 - 09.2022
- Performed product demonstrations to potential buyers.
- Assisted customers in selecting the best motorcycle for their needs.
- Negotiated sales contracts with customers.
- Prepared paperwork related to sales transactions.
- Maintained current knowledge of all available models, features, and options.
- Ensured that the dealership's inventory was up-to-date and accurate.
- Created effective marketing strategies to promote products and services.
- Followed up with customers post-sale to ensure satisfaction levels were met.
- Resolved customer complaints promptly and professionally.
- Worked closely with finance department in order to secure financing for customers.
- Followed up with customers to build long-term relationships and successful referrals.
- Responded to inquiries from potential customers via email and telephone.
Owner/Operator Truck Driver
ChattZ Trucking
02.2022 - 07.2022
- Operated commercial truck to transport goods and materials over long distances.
- Inspected vehicles for mechanical items and safety issues, and performed preventative maintenance.
- Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
- Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
- Communicated with customers regarding delivery times and location details.
- Unloaded cargo at designated locations in a timely manner while following safety protocols.
- Ensured compliance with DOT regulations including hours of service, weight limits, hazardous material handling requirements and driver qualifications.
- Performed basic troubleshooting on mechanical components when necessary.
- Managed records related to vehicle maintenance, inspections, repairs, registration and insurance coverage.
Quality Assurance Supervisor
U.S. Citizenship and Immigration Services, USCIS
06.2012 - 02.2022
- Developed and implemented Quality Assurance policies, procedures, and standards.
- Conducted regular audits to ensure compliance with quality standards.
- Monitored production processes for efficiency and accuracy.
- Analyzed data from Quality Control tests to identify areas of improvement.
- Ensured that corrective actions were taken when necessary.
- Created reports on quality assurance results and presented them to management teams.
- Maintained accurate records of all inspection activities performed.
- Supervised a team of Quality Control Inspectors and Technicians.
- Identified process improvements which could reduce costs or improve customer satisfaction.
- Collaborated with other departments to resolve issues related to product quality.
- Managed documentation control systems for tracking changes in design documents.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
Education
Harley-Davidson Certification -
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Phoenix, AZ07.2024
Bachelor of Arts - Human Relations
Doane College
05.2012
United States Air Force
05.1991
Skills
- Technical Instruction
- Test Plan Development
- Team Collaboration
- Non-Compliance Assessments
- Documentation and Reporting
- Customer Relationship Management
- Parts Replacement
- Building Maintenance
- Plumbing
- Project Management
- Goal Setting
- Upselling Strategies
- Aftermarket Products
- Lead Follow up
Timeline
Harley-Davidson Motorcycle Technician
Buddy Stubbs-arizona Harley-davidson
07.2024 - Current
Maintenance Technician
State of Nebraska- Department of the Army
05.2023 - 08.2023
Auto Sales Associate
Perkins Motor Plex
09.2022 - 02.2023
Motorcycle Salesperson
Platte River Harley-Davidson
07.2022 - 09.2022
Owner/Operator Truck Driver
ChattZ Trucking
02.2022 - 07.2022
Quality Assurance Supervisor
U.S. Citizenship and Immigration Services, USCIS
06.2012 - 02.2022
Bachelor of Arts - Human Relations
Doane College
United States Air Force
Harley-Davidson Certification -
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
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