Tracy Swinney
Indian Head
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical, and business expertise to enhance workflows. Focused on attentively assisting office staff, customers, vendors and identifying opportunities for improvement. Office Manager experienced in overseeing and improving office services. Diplomatic and patient, professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping, and project management.
Overview
15
15
years of professional experience
Work History
Office Manager/Full Charge Bookkeeper
Metropolitan Exteriors
03.2010 - 02.2025
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes
- Directed and oversaw office personnel activities
- Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes
- Managed office budget to handle inventory, postage and vendor services
- Reconciled and reported record discrepancies to prepare for annual audit
- Computed, recorded and proofread data in preparation of records and reports
- Resolved issues quickly through meticulous research and quick decision making
- Conferred with customers to understand needs and finalize purchase orders
- Kept records for production, inventory, income and expenses
- Kept up-to-date on regulatory changes affecting business operations
- Reconciled daily sales, returns and financial transaction reports and prepared bank deposits
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies
- Reconciled daily sales and financial transaction reports and prepared bank deposits
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Rental Manager
Metropolitan Exteriors
03.2010 - Current
- Updated and maintained rental agreement files and documents
- Answered telephones to assist customers and resolve issues
- Collected payment by processing credit card transactions
- Explained policies and reviewed documentation to obtain signatures
- Contacted customers and billing parties about overdue rentals and requested expected date of return
- Collected rent and utilities payments using fair accounting and management practices
- Kept relationships with tenants positive through open communication and proper handling of concerns
- Maintained buildings in safe condition and good working order for tenants
- Handled resident complaints and expedited maintenance requests
- Inspected properties regularly to identify deficiencies and schedule repairs
- Collected monthly assessments, rental fees, deposits and payments
- Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
Bar Manager- Bartender
Hotel Charles
03.2010 - Current
- Resolved escalated customer complaints to maximize satisfaction and loyalty
- Monitored cash intake to reduce discrepancies
- Restocked beer and liquor regularly and after special events
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives
- Maintained detailed inventory of bar supplies and stocked work areas
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor
- Increased revenue by promoting additional products and assisting with beverage menu
Education
High School -
Henry E. Lackey High School
Indian Head, MD06.2004
Basic Business - QuickBooks
College of Southern Maryland
La Plata, MDSkills
- Accounts payable and receivable
- Project management
- Banking operations
- Computer skills
- Workforce Management
- Data entry
- Invoicing and billing
- Customer relations
- Expense reporting
- Billing
- Property maintenance
- Emergency response planning
- Tenant screening
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Fluent with Quickbooks
Timeline
Office Manager/Full Charge Bookkeeper
Metropolitan Exteriors
03.2010 - 02.2025
Rental Manager
Metropolitan Exteriors
03.2010 - Current
Bar Manager- Bartender
Hotel Charles
03.2010 - Current
Basic Business - QuickBooks
College of Southern Maryland
High School -
Henry E. Lackey High School
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