Lacey Jo Fox
Nisswa,MN
Summary
Dynamic professional with a proven track record at Breezy Point Resort, excelling in customer satisfaction and inventory management. Demonstrated ability to enhance operational efficiency and foster a positive atmosphere, ensuring exceptional service. Skilled in problem-solving and communication, adept at leading teams to exceed corporate vision and values.
Overview
23
23
years of professional experience
Work History
Club House Attendant
Stone's Throw Golf Course
05.2002 - Current
- Managed check-in and check-out process of items.
- Managed inventory and supplies, replenishing as needed.
- Cooked food and mixed drinks for guests.
- Promptly responded to all requests for assistance.
Restaurant Manager
Breezy Point Resort
04.2009 - 09.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Waitress
Poncho & Lefty's Tex-mex Grill
09.2005 - 04.2008
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
No Degree - Business Management
Central Lakes College
Brainerd, MNHigh School Diploma -
Milaca Public School
Milaca, MN05-2005
Skills
- Cleaning procedures
- Safety awareness
- Corporate vision and values
- Customer Satisfaction
- Inventory Management
- Problem-solving abilities
- Customer Service
- Organization
- Professionalism
- Reliability
- Communication Skills
- Multitasking
Timeline
Restaurant Manager
Breezy Point Resort
04.2009 - 09.2021
Waitress
Poncho & Lefty's Tex-mex Grill
09.2005 - 04.2008
Club House Attendant
Stone's Throw Golf Course
05.2002 - Current
No Degree - Business Management
Central Lakes College
High School Diploma -
Milaca Public School
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