Brian Le
Wichita,KS
Summary
Personable Information Technology Support Technician with 2 years of experience helping clients maintain smooth operations. Adaptable in a multitude of systems/software and in any environments. Seeking to leverage solid technical skills and abilities to advance my career.
Overview
5
5
years of professional experience
Work History
Busboy, Kitchen Help
Kobe Steakhouse
Wichita, United States
05.2017 - 02.2019
- Cleaned tables and prepared them for the next table of customers along with washing dishes and putting them away in an organized and timely manner.
- Prepared and cooked appetizers, rice, sauces, and soups along with the food that would be cooked in front of the customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Technical Support Engineer
Ennovar, Textron Aviation
Cessna, Blvd
04.2019 - Current
- Handled and troubleshooted tickets for software and hardware issues while ensuring each ticket was resolved or escalated to the right support groups.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
Education
High School Diploma -
Eisenhower High School
Goddard, KS05.2018
Bachelor of Business Information Systems - Management Information Systems
Wichita State University
Wichita, KS05.2023
Skills
- Computer Security
- Troubleshooting Network Issues
- Microsoft Windows and Office, Google Drive
- Hardware and Software Repair
- Customer Service
- Account Administration
- Teamwork and Collaboration
Timeline
Technical Support Engineer
Ennovar, Textron Aviation
04.2019 - Current
Busboy, Kitchen Help
Kobe Steakhouse
05.2017 - 02.2019
High School Diploma -
Eisenhower High School
Bachelor of Business Information Systems - Management Information Systems
Wichita State University
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