Angie Rebollo
Chambersburg,PA
Summary
Adaptable and courteous, attentive to customers needs. Good at answering questions, offering information and completing tasks. Delivers dynamic service and fosters positive relationships with guests and coworkers. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with great telephone and email etiquette.
Overview
2
2
years of professional experience
Work History
Patient Support Specialist
Keystone Behavioral Health
Chambersburg, PA
09.2022 - Current
- Provided customer service to patients and their families, responding to inquiries in a timely manner.
- Assisted with scheduling patient appointments and follow-up visits.
- Completed charges/coding for psychiatrists and Crisis Department for Chambersburg Hospital
- Verified patient insurance coverage and eligibility for services.
- Maintained accurate records of all patient interactions and activities.
- Answered phones promptly and professionally while managing call volume efficiently, and accurately routed calls to correct individuals.
- Interpreted for spanish speaking patients
- Completed manager duties when manager was out of office
Front Desk Receptionist/Interpreter
Keystone Behavioral Health
Chambersburg, PA
Sep2020 - 10.2022
- Managed incoming telephone calls, took messages and directed callers to personnel.
- Greeted patients, answered general questions and directed to appropriate staff members.
- Interpreting for Psychiatry and Therapy when needed.
- Answering English and Spanish phone calls and messages
- Maintained professional tone at all times, including during peak rush hours.
- Sorted incoming mail and directed to correct personnel when needed.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Calling insurance companies to obtain auth for patients
- Communicated with patients to gather intake data and verify chart information.
- Completing Crisis Dept Billing
- Transcribe referrals into Epic for Psychiatry and Therapy
- Completing work balancing sheets and bank deposits when needed.
Housekeeper
Mennohaven
Chambersburg, PA
Aug2019 - Jun2019
- Interacted pleasantly with patients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Worked with speed and efficiency to meet all job requirements.
- Followed safety procedures when handling materials and discarding waste.
Cashier/Coffee Barista
Dunkin Dounuts
Philadelphia, PA
Aug2018 - Jun2019
- Greeted guests with pleasant smile and superior customer service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Received and accurately processed customer payments.
Breakfast Attendant Supervisor
Holiday Inn Express Hotel
Langhorne, PA
Jun2017 - Jan2018
- Greeted guests with friendliness and professionalism.
- Notified purchasing department for reorder of breakfast supplies.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Stored food and beverage perishables as necessary after breakfast period concluded.
- Maintained safe dining area for hotel guests .
- Monitored food and beverage levels and quickly replenished.
Cake Decorator
Browns Shoprite
Bensalem, PA
Oct2013 - Jun2017
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Decorated cakes for special occasions, showers, birthdays and christenings.
Education
Pastry Chef - Culinary Arts
Star Career Academy - Philadelphia
Philadelphia, PA08.2015
LPN Nursing - Nursing
Trinity College of Puerto Rico
Ponce, PR02.2009
Skills
- Oral and writing communication
- Team collaboration
- Listening skills
- Fluent in English and Spanish
- Patient assistance and interaction
- Time management
- Problem solving
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Patient Support Specialist
Keystone Behavioral Health
09.2022 - Current
Front Desk Receptionist/Interpreter
Keystone Behavioral Health
Sep2020 - 10.2022
Housekeeper
Mennohaven
Aug2019 - Jun2019
Cashier/Coffee Barista
Dunkin Dounuts
Aug2018 - Jun2019
Breakfast Attendant Supervisor
Holiday Inn Express Hotel
Jun2017 - Jan2018
Cake Decorator
Browns Shoprite
Oct2013 - Jun2017
Pastry Chef - Culinary Arts
Star Career Academy - Philadelphia
LPN Nursing - Nursing
Trinity College of Puerto Rico