Summary
Overview
Work History
Education
Skills
Timeline
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Thania Gayle

Brooklyn,NY

Summary

Friendly and polished GSA brings proven experience in EWC environments. Expertly provides individualized guest service and manages VIP requests. Versed in coordinating reservations, updating accounts and promoting customer satisfaction.

Overview

5
5
years of professional experience

Work History

Guest Service Associate

European Wax Center
Brooklyn , NY
07.2021 - Current
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores [Number]%.
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.

Shift Manager

Taco Bell Cantina
Brooklyn, NY
02.2018 - 03.2022
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Education

High School Diploma -

Walk in Love Christian Academy
Brooklyn, NY
06.2020

Skills

  • Dining Recommendations
  • Amenities Information
  • Luggage Handling
  • Recreational Advice
  • Clear Communication
  • Problem Anticipation and Resolution

Timeline

Guest Service Associate

European Wax Center
07.2021 - Current

Shift Manager

Taco Bell Cantina
02.2018 - 03.2022

High School Diploma -

Walk in Love Christian Academy

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Thania Gayle