Leangie Reyes
Humble
Summary
Seasoned Operations Manager and talented leader with over 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
Heartstrong Sleep Management Group
02.2018 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Advanced skills with Office 365, Brightree, MyForms, SNAP Resupply, AR Dashboard, Swell, Birdeye, Shopify, and Google Suite
- Created and updated regular inventory reports and records.
- Implemented a robust inventory management system for CPAP supplies, achieving 98% inventory accuracy and minimizing stockouts to ensure uninterrupted patient care.
- Developed and maintained compliance protocols for CPAP inventory, ensuring adherence to industry regulations and avoiding penalties.
- Introduced automated tracking systems for CPAP inventory, enabling real-time visibility and proactive stock replenishment to support patient needs.
- Analyzed P&L statements to identify inefficiencies in supply procurement and logistics, implementing cost-saving measures that boosted departmental profitability by 8%.
- Streamlined supply chain operations by collaborating with vendors to enhance order forecasting and delivery schedules, reducing lead times by 20%.
- Developed and maintained compliance protocols for CPAP inventory, ensuring adherence to industry regulations and avoiding penalties.
Insurance Verification Liaison
Global Sleep Technologies
06.2015 - 07.2017
- Review all patient orders that require additional review for validation.
- Review all patient referrals from insurance verification department for errors.
- Request and obtain requested information from physician offices and patients.
- Weekly reporting to Outside Sales Representatives for all pending patient orders.
- Complete patient order changes - when required by insurance.
- Data transfer.
- Verify that incoming referral has all necessary factors for a valid order.
- Submit referrals for patients into their system for company services and supplies.
- Sent confirmation communication to physician offices.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Updated patient records with accurate, current insurance policy information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
Bank Teller
First Hawaiian Bank
07.2013 - 08.2014
- Maintained and updated return mail log, and filed allotment/miscellaneous transfer documents
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Placed orders for customer checks and verified starting numbers.
- Sold and cross-sold bank products to new and existing customers.
- Removed mutilated currency from circulation.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Monitored and reported suspicious activity in line with bank security policies.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Education
Trade Focused Career School - Medical Billing And Coding
Remington College
10.2015
High School Diploma -
Marianas High School
06.2007
Skills
- Management information systems
- Cost reduction strategies
- Work flow planning
- Strategic planning
- Project planning and development
- Performance Evaluations
Skills
- Employee Relations
- Management
- Staff Training
- Sales
- Process Improvement
- Maintaining Compliance
- Interpersonal Communications
- Operation Monitoring
- Policy and Procedure Implementation
Education
Saipan, Northern Mariana Islands,Houston
Timeline
Operations Manager
Heartstrong Sleep Management Group
02.2018 - Current
Insurance Verification Liaison
Global Sleep Technologies
06.2015 - 07.2017
Bank Teller
First Hawaiian Bank
07.2013 - 08.2014
High School Diploma -
Marianas High School
Trade Focused Career School - Medical Billing And Coding
Remington College
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