Maria Diaz

Directed airport staff in correct oversale procedures, rerouting passengers impacted by all irregular operations and schedule changes. Identify extra fling needs and recommends to IOC where revenue warrants. Pro-actively identify critical markets system wide and monitor overs sales and spoilage on those markets.

• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Evaluated the effectiveness of marketing campaigns using advanced statistical techniques, resulting in improved return on investment.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.

Responsible for interacting with customers, addressing inquiries, providing information, and helping passengers with self-serve or assisted check-in procedures. Deal with passenger flight queries. Verify travel documents, provide boarding passes, and tell passengers about luggage restrictions.

Worked closely with representatives to ensure customers priorities are managed to the highest satisfaction. Identify and resolve client concerns and recommend course of action to prevent these concerns in the future.

• Improved client satisfaction by effectively coordinating and managing Advantage program services.
• Streamlined processes for increased efficiency in the Advantage Coordinator role.
• Enhanced customer retention through consistent follow-up and communication with clients.
• Collaborated with team members to develop innovative solutions for client needs, resulting in higher satisfaction rates.