Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CHERYL SALLAZ

Ocala,FL

Summary

Dynamic and results driven professional with over 10 years experience in customer service sales and office administration. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Skilled in managing administrative tasks coordinating office operations and supporting sales initiative to drive revenue and growth Proficient in Microsoft suite Meeting software (teams zoom etc) email programs (outlook gmail etc) browsers (chrome safari edge etc) with a strong aptitude for multitasking and prioritizing in a fast-paced environment. Adept at building strong relationships with clients and colleagues ensuring seamless workflow and superior service delivery .

Overview

Work History

Retail Sales Associate

Optimum Telecommunication Services
  • Developed individual relationships with customers from greeting through post-sale contact
  • Updated pricing and signage to advertise sales or seasonal products
  • Maintained strong working relationships inside and outside organization
  • Used business and product knowledge to solve customer needs
  • Delivered consistent high-quality service to keep customer loyalty
  • Addressed, researched, and resolved customer issues
  • Utilized POS system to process cash, credit card, and mobile pay transactions
  • Suggested other products and services to increase sales
  • Answered customer questions about return and exchange policies
  • Improved individual performance by accepting direction and feedback
  • Set productive work goals and established priorities to meet them
  • Offered guidance on installation and troubleshooting for customers requiring more help
  • Secured consistent customer sales with knowledgeable, friendly support
  • Maintained customer satisfaction, quickly resolving issues, and offering expert aid
  • Verified shift sales with cash count and drawer balancing
  • Confirmed prices and processed payments to complete sales
  • Promoted products by tracking offerings and prices
  • Met sales quotas by using upselling opportunities
  • Overcame customer objections using product demonstrations
  • Greeted customers and asked questions to assess needs.

Office Administrator

Fiber Network Services
  • Invoiced for Multiple Vendors for services rendered
  • Prepared and proofread correspondences, spreadsheets, and presentations
  • Show opportunities for cost savings and efficiency improvements in vendor invoicing processes, leading to increased profitability for the company
  • Create and support a comprehensive database of vendors, including contact information, payment terms, and performance history, to ensure efficient management of vendor relationships
  • Develop and implement office policies and procedures to increase productivity and improve efficiency
  • Develop and implement a system to track and check office supply inventory, ensuring that supplies are always available when needed and minimizing unnecessary purchases
  • Analyze vendor invoices and show discrepancies or overcharges, working with vendors to resolve billing issues and ensure correct payment
  • Aid in the development and implementation of a comprehensive onboarding process for new employees, including training materials, orientation sessions, and mentorship programs, to ensure a smooth transition and quick integration into the company culture and workflow
  • Coordinated with HR team to help onboard inexperienced staff
  • Greeted walk-in customers and provided excellent customer service
  • Kept office operations consistent, mentoring employees on correct procedures for different tasks
  • Gathered, organized, and summarized data and information for management.

Guest Services Coordinator

Media One
  • Wildwood Rv Village
  • Greet & Guest Check In
  • Manage Reservations/Schedules
  • Handle inquires/complaints effectively
  • Process Payments
  • Collections for unpaid site rentals
  • Specialized in Customer Service Experience
  • On Call for after-hours needs
  • Sort and Deliver Mail/Packages, Customer Service
  • Answer incoming calls
  • Research and Educate Customers on Billing
  • Actively Listen to Customers complains and concerns
  • Product Knowledge
  • Trouble shooting
  • Retention team
  • Time Management
  • Extensive Computer Skills using multiple Microsoft Programs Email
  • Calm Effective Patient team player .

Customer Service Representative

Media One
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

Certificate - Business

Buckeye Hills Career Center
Rio Grande, OH
05.1987

Diploma - Business

Kyger Creek
Cheshire, OH
05.1987

Skills

  • Strong Customer Service Experience

  • Time Management

  • Effective Problem-Solving

  • Policy and Procedure Adherence

  • Campground Operations

  • Exceptional Computer Proficiency

  • Organizational Skills

  • Transaction Processing

  • Team Leadership

  • Team Coordination

  • Adaptability

  • Communication Skills both verbal and written

References

REFERENCES Travis Adkins 304-528-8938 Manger Comcast NBC Universal Christopher Waugh 304-704-3408 Owner/Operator Waugh Communications

Timeline

Retail Sales Associate

Optimum Telecommunication Services

Office Administrator

Fiber Network Services

Guest Services Coordinator

Media One

Customer Service Representative

Media One

Certificate - Business

Buckeye Hills Career Center

Diploma - Business

Kyger Creek

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CHERYL SALLAZ