Summary
Overview
Work History
Education
Skills
Timeline
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JEFFREY TELLEVIK

Chehalis,WA

Summary

Hard working professional with 33+ years of experience, and a proven knowledge of client relations, distributor management and promotions. Aiming to leverage my skills to successfully fill the sales representative role at your company.

Overview

38
38
years of professional experience

Work History

Beverage Sales Representative

Crown Distributing Inc.
11.2001 - 04.2024
  • Analyzed market trends to identify new opportunities for growth, successfully introducing new products into the portfolio.
  • Optimized pricing strategy based on market research data, improving profitability without sacrificing competitiveness.
  • Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in high satisfaction ratings from customers.
  • Managed inventory levels efficiently, ensuring appropriate stock availability while minimizing waste due to expired products.
  • Consistently met deadlines for ordering, delivery schedules, and reporting requirements as established by management guidelines.
  • Assisted in training new hires on company policies and procedures, ensuring a seamless integration into the team environment.
  • Coordinated promotional events at various retail locations, increasing brand visibility and driving sales growth.
  • Established strong relationships with clients, resulting in increased customer loyalty and repeat business.
  • Placed merchandise on proper shelves and restocked regularly to facilitate customer access.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
  • Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
  • Scheduled, updated and maintained product preparations and customer promotions.

Customer Service Manager

Fields Corp. LLC
02.1999 - 11.2001
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Kept accurate records to document customer service actions and discussions.
  • Created and reviewed invoices to confirm accuracy.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Inside Sales Representative

B & W Electrical Supply
08.1993 - 02.1999
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.

Outside Sales Representative

B & W Electrical Supply
08.1993 - 02.1999
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Exceeded monthly sales targets and quotas consistently.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.

Inside Sales Representative

Browns Electrical Supply
06.1991 - 08.1993
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Achieved or exceeded company-defined sales quotas.

Interior Communications Electrician

U.S. Navy Active Duty
08.1986 - 08.1990
  • Drove operational excellence by consistently meeting or exceeding established deadlines for repairs, installations, and maintenance tasks.
  • Ensured mission readiness by maintaining vital ship-to-shore communications during deployments and exercises.
  • Assisted in the development of new communication system installations, providing valuable input on design considerations based on operational experience.
  • Collaborated effectively with cross-functional teams to ensure seamless integration of various shipboard communication systems.
  • Facilitated clear communication during high-stress situations by ensuring accurate relay of vital information to relevant parties via shipboard systems.
  • Optimized navigation capabilities through accurate installation and calibration of gyrocompass systems on naval vessels.
  • Streamlined operations by installing and maintaining shipboard communication equipment, ensuring optimal performance.
  • Enhanced system functionality by troubleshooting and repairing complex interior communication systems.
  • Expedited repairs by efficiently diagnosing malfunctions using test equipment such as multimeters, oscilloscopes, and signal generators.
  • Reduced downtime by conducting routine maintenance checks and implementing preventive measures for communication systems.

Education

High School Diploma -

W.F. West
Chehalis, WA
06.1986

Skills

  • Social Media Marketing
  • Sales Strategies
  • Cold-calling
  • Territory Management
  • Brand Promotion
  • Merchandising Techniques
  • Cross-selling strategies
  • Stocking and Replenishing
  • Planning and coordination
  • Customer Relations
  • Product and service knowledge
  • Product and Service Sales
  • Inventory Management
  • Account Management
  • Account Servicing
  • Sales closing

Timeline

Beverage Sales Representative

Crown Distributing Inc.
11.2001 - 04.2024

Customer Service Manager

Fields Corp. LLC
02.1999 - 11.2001

Inside Sales Representative

B & W Electrical Supply
08.1993 - 02.1999

Outside Sales Representative

B & W Electrical Supply
08.1993 - 02.1999

Inside Sales Representative

Browns Electrical Supply
06.1991 - 08.1993

Interior Communications Electrician

U.S. Navy Active Duty
08.1986 - 08.1990

High School Diploma -

W.F. West

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JEFFREY TELLEVIK