Summary
Overview
Work History
Education
Skills
Timeline
Generic

Knyjah Jacksom

Cedar Hill ,TX

Summary

Dynamic and results-driven professional with a proven track record in enhancing customer satisfaction and fostering strong relationships, as demonstrated at Deions Kitchen. Skilled in business marketing and customer service, I excel in strategic planning and team leadership. Recognized for entrepreneurial spirit and attention to detail, I consistently exceed goals through innovative strategies and collaborative teamwork.

Overview

6
6
years of professional experience

Work History

Business Owner

Knyjah’s Styles & Co
01.2019 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

Client Satisfaction Representative

Deions Kitchen
06.2021 - 01.2022
  • Tracked service requests, following up on back and invoice orders to assist customers.
  • Provided feedback on customer interactions, identifying areas for improvement within company policies or procedures.
  • Recognized for exceptional performance during quarterly reviews, highlighting commitment to delivering excellent customer service
  • Educated clients about available services, enabling them to make informed decisions that best suited their needs.
  • Built rapport with customers through active listening and empathetic communication.
  • Resolved client complaints and issues for improved relations and increased loyalty.
  • Contributed to the development of training materials, enhancing team efficiency and service quality.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices in customer service delivery.
  • Interacted professionally with customers, delivered quick problem resolution and improved client satisfaction.
  • Enhanced customer satisfaction by providing prompt and accurate assistance to clients.

Marketing Manager

Bear Creek Barbecue
05.2022 - 07.2023
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
  • Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
  • Optimized website content for improved search engine rankings and increased web traffic.

Receptionist Administrator

Diamond Financial Services
12.2023 - 05.2024
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.

Service Clerk

Quick Trip
01.2024 - 01.2025
  • Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
  • Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
  • Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
  • Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
  • Greeted customers warmly upon arrival, creating a welcoming atmosphere that encouraged store patronage.
  • Processed transactions quickly and accurately, resulting in reduced wait times for customers.

Education

Associate Of Science - Science

Cedar Valley College
Dallas Tx
05.2023

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Entrepreneurial personality
  • Relationship building
  • Team collaboration and leadership
  • Work Planning and Prioritization
  • Business marketing

Timeline

Service Clerk

Quick Trip
01.2024 - 01.2025

Receptionist Administrator

Diamond Financial Services
12.2023 - 05.2024

Marketing Manager

Bear Creek Barbecue
05.2022 - 07.2023

Client Satisfaction Representative

Deions Kitchen
06.2021 - 01.2022

Business Owner

Knyjah’s Styles & Co
01.2019 - Current

Associate Of Science - Science

Cedar Valley College

Similar Profiles

CREATE PROFILE
Knyjah Jacksom