Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Priscila Vargas

Castle Rock,CO

Summary

Experienced customer service and sales professional dedicated to delivering expectational results. Passionate about building relationships and exceeding customer expectations. I'm a problem solver at heart and I strive to provide the highest quality service to all my customers. I'm always looking to learn and grow and I'm excited to see what the future holds.

Overview

3
3
years of professional experience

Work History

Advisor

USBankLocations
Englewood, CO
09.2023 - Current
  • Providing customers with account information, resolving or referring billing disputes, correcting payment errors, revising fees and finance charges, acting on lost or stolen cards/checks and researching customer problems.
  • Providing and researching solutions that meet customer needs.
  • Providing high quality customer service by responding to telephone inquiries.
  • Great knowledge of policies and banking products and services.
  • Excellent problem solving, negotiation skills and time management.
  • Attend regular training sessions on updates and changes within the industry or organization.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Assistant Store Manager

Eddie Bauer
Castle Rock, CO
04.2023 - 08.2024
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.

Patient Experience Specialist

Hearing Care Solutions
Greenwood Village, CO
07.2022 - 03.2023
  • Assisted with scheduling appointments for new and existing patients.
  • Explained policies, procedures and services to patients.
  • Provided education on health insurance policies and coverage options.
  • Coordinated with healthcare providers to facilitate smooth patient transitions between departments.
  • Maintained accurate records of all interactions with patients, including complaints, inquiries, and compliments.
  • Handling a large volume of inbound calls and outbound calls.

Inside Sales Representative

Homesafe
Englewood, CO
06.2021 - 07.2022
  • Developed and implemented strategies to increase sales volume.
  • Provided customers with product information, pricing and availability.
  • Conducted outbound calls to existing clients to upsell products or services.
  • Generated leads through cold calling potential clients.
  • Maintained detailed records of customer interactions, orders and account status updates.
  • Followed up on pending orders and inquiries in a timely manner.
  • Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
  • Contacted new and existing customers to discuss product and service solutions.
  • Listened to customer needs to identify and recommend best products and services.

Education

Rock Canyon High School
Highlands Ranch, CO
05-2019

Skills

Problem solver

Detail oriented

Goal driven

Excellent communicator

Languages

Spanish
Native/ Bilingual

Timeline

Advisor

USBankLocations
09.2023 - Current

Assistant Store Manager

Eddie Bauer
04.2023 - 08.2024

Patient Experience Specialist

Hearing Care Solutions
07.2022 - 03.2023

Inside Sales Representative

Homesafe
06.2021 - 07.2022

Rock Canyon High School

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Priscila Vargas