Syed Latif
Senior Customer Field Representative
Bronx,NY
Summary
Experienced Customer Field Representative with over 17 years of experience in Customer Operations. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Senior Customer Field Representative
Consolidated Edison Of New York
Bronx, NY
01.2013 - Current
- Currently work as Senior Customer Field Representative in Meter Operations.
- In this title, maintenance work for AMR/AMI meter is done and following; Installation/Exchange of both socket and A-base electric AMR/AMI meters for AMR/AMI installations.
- Retrofit of gas meters with AMR/AMI modules, including removal of existing meter index, installation of index on AMR/AMI module and reinstallation of index/AMR/AMI module on gas meter.
- Additionally, handheld computer used to complete programming of AMR/AMI module. Replacement/exchange of both socket and A-base meters when deficiencies are discovered.
- Installation/Exchange of Current Transformer(CT) meters with AMI meters.
- T&T work and Inactive work is performed as well.
- Recently, qualified to turn-off gas meters with Soap Window testing method.
- Reaching goal by doing 15 to 20 Inactive every day including gas turn-offs and turn-ons.
Non-Routine/T&T CFR
Consolidated Edison Of NY
Bronx, NY
03.2007 - 12.2012
- Worked as Customer Field Representative for Non-routine Turn-on/Turn-off group in meter operations.
- In this capacity regularly read, turn on, turn off and investigate conditions of electric and gas meters in Bronx service territory.
- In addition to this field meters with inactive advances and interview customers to establish their accounts on CIS. Theft of service conditions are promptly reported to ensure customers are properly billed for consumption.
- While in field, also ensured safety of general public by promptly reporting and standing by for all gas and electric emergencies.
- Obtained goal of completing 15 jobs and reaching 19 jobs on average.
Customer Field Representative
Consolidated Edison Of NY
Bronx, NY
02.2005 - 03.2007
- Worked as Customer Field Representative in cycle meter reading.
- In this position, obtained monthly readings of electric and gas meters to initiate customer billing.
- In addition, ensured integrity of gas meters as required by PSC by conducting "B-Inspection".
- This position involved prompt reporting of removed meters, damaged and broken equipment, and updated access information.
- Managed to read 700 to 1200 meters everyday to obtain norms while working safely.
Education
Bachelor of Science - Electrical Engineering
University At Buffalo
Buffalo, NY 01.1999 - 05.2004
Skills
Proficient in Microsoft Office including Word, Excel, Outlook and Powerpoint, etc
Maintains high degree of professionalism and demonstrates high commitment to quality by completing jobs with customer satisfaction and reaching goals
Effective interpersonal skills develops by interacting with customers, supervisors and co-workers, effectively coaches and delivers constructive feedback by training new employees and sharing experience with co-workers
Demonstrated written communication skills and develops and delivers effective presentation in four year school
Timeline
Senior Customer Field Representative
Consolidated Edison Of New York
01.2013 - Current
Non-Routine/T&T CFR
Consolidated Edison Of NY
03.2007 - 12.2012
Customer Field Representative
Consolidated Edison Of NY
02.2005 - 03.2007
Bachelor of Science - Electrical Engineering
University At Buffalo
01.1999 - 05.2004