Candace Burgess
Providence,RI
Summary
Highly organized and dependable candidate with a proven track record of effectively managing multiple priorities. Known for maintaining a positive attitude even in high-pressure situations. Demonstrated willingness to take on additional responsibilities to meet team goals. A valuable asset who consistently delivers results and thrives in fast-paced environments.
Overview
15
15
years of professional experience
Work History
School Bus Driver
First Student
05.2023 - Current
- Perform pre/post trip vehicle inspections
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
Dispatcher
First Student
08.2022 - 05.2023
- Dispatching buses in a timely manner
- Handling heavy phone and radio traffic
- Assists with supervision of day to day operations
- Perform miscellaneous clerical duties as needed
School Bus Driver
First Student
07.2021 - 06.2022
- Perform pre/post trip vehicle inspections
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
Dispatcher
First Student
07.2019 - 07.2021
- Dispatching buses in a timely manner
- Handling heavy phone and radio traffic
- Assists with supervision of day to day operations
- Perform miscellaneous clerical duties as needed
Patient Care Secretary
Kindred Hospice
07.2018 - 07.2019
- Answered phone calls
- Ordered patient supplies and equipment
- Created hospice aid schedules
- Updated patients charts daily
Intake Coordinator
Agencies, Medical Professionals
03.2018 - 06.2018
- Process authorizations for inpatient and skilled member needs
- Assisted with coordination of discharge planning
- Worked with case managers to obtain medical records
- Submit for medical reviews
- Create and distribute denials letters
Patient Scheduler
Greysmith Companies Cardiovascular Institute
10.2017 - 02.2018
- Perform a variety of clerical scheduling and recordkeeping
- Answer 80-110 calls in a face paced call center
- Sending orders for patients medications to the pharmacy
- Communicating with doctors and nurses regarding patient care
Member Services Representative
Randstad
07.2017 - 10.2017
- Answer 50-60 phone calls in a fast paced call center.
- Assisted members regarding inquires of their insurance policies such as eligibility, pharmacy issues and open enrollment.
- Attentively listening to obtain all information needed to.
- Troubleshoot members problem and find a solution.
Service Coordinator/Warranty Administrator
Courtesy Kia
05.2015 - 03.2017
- Created and maintained schedule for a busy service department
- Collaborated with the Service manager to verify payments and warranty processes
- Reviewed and submitted all service warranty claims for dealership reimbursement
- Organized and filed repair orders
- Other duties assigned by the service manager
Customer Service Representative
Pinnacle Service Solutions
05.2010 - 05.2015
- Answered a high volume of phone calls and scheduled service appointments
- Entered and managed service orders
- Assisted with routing and dispatch.
- Contacted customers to collect payment on current and past due accounts
Education
Lincoln Technical Institute
Lincoln, RISkills
- Dependable and reliable
- Effective communication skills
- Customer Relations
- Multi-line phone proficiency
- Multitasking ability
- Administrative support
- Safety-focused
- Transporting students
- License endorsements
Personal Information
Title:
Timeline
School Bus Driver
First Student
05.2023 - Current
Dispatcher
First Student
08.2022 - 05.2023
School Bus Driver
First Student
07.2021 - 06.2022
Dispatcher
First Student
07.2019 - 07.2021
Patient Care Secretary
Kindred Hospice
07.2018 - 07.2019
Intake Coordinator
Agencies, Medical Professionals
03.2018 - 06.2018
Patient Scheduler
Greysmith Companies Cardiovascular Institute
10.2017 - 02.2018
Member Services Representative
Randstad
07.2017 - 10.2017
Service Coordinator/Warranty Administrator
Courtesy Kia
05.2015 - 03.2017
Customer Service Representative
Pinnacle Service Solutions
05.2010 - 05.2015
Lincoln Technical Institute
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