Andrew Netherton
Crestwood,KY
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Freddy's Frozen Custard & Steakburgers. Skilled in team leadership and complex problem-solving, achieving significant improvements in employee retention and service quality. Expert in cost management, fostering professional growth and teamwork to drive sales and profitability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Freddy's Frozen Custard & Steakburgers
04.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Minimize purchasing while extending usage of lower inventory levels.
Executive Steward
Galt House Hotel & Suites
09.2020 - 09.2022
- Organized strategic meetings with department heads to discuss upcoming events, addressing any potential challenges or resource constraints proactively.
- Improved employee retention rates by creating a positive work environment that fostered teamwork, camaraderie, and professional growth opportunities.
- Championed continuous improvement efforts within the stewarding department, consistently seeking opportunities to enhance service quality and operational efficiency.
General Manager
Five Guys
08.2019 - 08.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Kitchen Manager
Dairy Queen Grill & Chill
08.2014 - 08.2019
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Education
Bachelor Of Applied Arts And Science - Computer Science & Engineering
University of Louisville
Louisville, KYAssociate Of Business Administration - Business Administration
Jefferson Community And Technical College
Louisville, KY08.2021
Skills
- Team Leadership
- Cost management
- Sales
- Data analyst
- Complex Problem-Solving
Certification
Food Manager - STATEFOODSAFETY
CPR certified - NASM
Personal trainer - NASM
Nutritionist - NASM
Virtual coach - NASM
Timeline
Manager
Freddy's Frozen Custard & Steakburgers
04.2024 - Current
Executive Steward
Galt House Hotel & Suites
09.2020 - 09.2022
General Manager
Five Guys
08.2019 - 08.2020
Kitchen Manager
Dairy Queen Grill & Chill
08.2014 - 08.2019
Bachelor Of Applied Arts And Science - Computer Science & Engineering
University of Louisville
Associate Of Business Administration - Business Administration
Jefferson Community And Technical College