Summary
Overview
Work History
Education
Skills
Timeline
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Martaejah Easley

Summary

People- oriented and safety-minded professional looking to provide excellent customer service. Eager to interact with customers and create memorable experience while being committed to safety, excellence, and continuous professional development.

Overview

5
5
years of professional experience

Work History

Air Associate

Amazon
09.2023 - Current
  • communication with operation mangers to ensure smooth and efficient processes.
  • label and accurately move cargo carts to meet shipment timetables and minimize errors
  • Check and receive correct ULD's for Air-to-Ground operations
  • safely load and unload ULDs on and off the caster deck
  • Performed general housekeeping and cleaning tasks


Wheelchair Agent

Prospect
04.2023 - 09.2023
  • Escorted handicapped passengers from terminal to aircraft.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Monitored security and maintained operational protocols.
  • Guaranteed safe transportation between gates by expertly navigating the complexities of airport layout while maneuvering wheelchairs with precision.
  • Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
  • Demonstrated sensitivity to diverse populations, treating all passengers with dignity and respect regardless of their physical limitations or cultural backgrounds.

Fulfillment Associate

Amazon
06.2022 - 07.2023
  • Communicate with the operations to facilitate fulfillment activities and address issues.
  • Examined incoming and outgoing shipments to check accuracy and identify damages nd quality standards.
  • Maintained tidy and clean work areas to promote optimal productivity and safety
  • Received and reviewed new orders , located requested merchandise, and promptly initiated processing.


Crew Member

McDonald's
02.2019 - 08.2019
  • Provided excellent customers service to customers
  • assisted around the restaurant where ever help was needed
  • trained new member on procedures, customer service, and sale techniques
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.

Education

High School Diploma -

Western High School
Baltimore, MD
06.2023

Skills

    Organized & Dependable

    Eager to learn

    Attention to Detail

    Conflict Resolution

    Team Player

    Adaptable

Timeline

Air Associate

Amazon
09.2023 - Current

Wheelchair Agent

Prospect
04.2023 - 09.2023

Fulfillment Associate

Amazon
06.2022 - 07.2023

Crew Member

McDonald's
02.2019 - 08.2019

High School Diploma -

Western High School

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Martaejah Easley