Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Lopez

Fort Worth

Summary

Versatile and results-driven professional with extensive experience across various roles, notably at Cotton-On Distribution Center. Excelled in customer service and problem-solving, enhancing operational efficiency and client satisfaction. Skilled in data entry and fluent in Spanish, demonstrating a strong blend of technical and interpersonal abilities. Proven leadership in training teams and streamlining processes for improved outcomes.

Overview

12
12
years of professional experience

Work History

Team Member/ Administrative Assistant

Cotton-On Distribution Center
09.2023 - Current
  • Maintain and administrative role in ECommerce and wholesale department.
  • Assist in processing returns of purchases and packages that are returned to center.
  • Create and enter purchase orders and invoices for wholesale department.
  • Train new employees in any departments that may be required which includes, picking, packing, sorting, inventory, and returns.
  • Navigate programs which including Excel, RMS, SPS Commerce, Aftership, Zendesk, and POS.

Scale Operator/ Cashier

Global Green United, Inc.
03.2022 - 07.2022
  • Operated weigh scales and issued tickets when necessary.
  • Operated, opened, and closed cash register.
  • Provided excellent and prompt customer service.
  • Ensured accurate record-keeping for inventory management purposes through diligent data entry.
  • Facilitated effective communication between scale house, yard personnel, and management to ensure seamless operation coordination.
  • Answered customer calls professionally and routed to appropriate person.

Sales Consultant

Burleson Honda
11.2021 - 02.2022
  • Provided sales and customer service assistance to walk-in traffic.
  • Advised clients in the appropriate vehicle purchase based off their wants, needs, and budget.
  • Ran credit checks and confirmed trade vehicle payoff amounts.
  • Delivered vehicles to purchasing customers and auctions.
  • Maintained knowledge of inventory in new makes and models that arrived daily to dealership

Store Operations Specialist

Ashley's Furniture
08.2021 - 11.2021
  • Performed regular administrative assistant role.
  • Oversaw day to day operations and sales health checks.
  • Assisted sales consultants with the process of purchase which included credit checks and processing payments in cash, card, and verified checks.
  • Problem solved for delayed orders, cancellations, refunds, part replacements, furniture replacements and use of warranty.
  • Maintained consistent communication with customers, sales and warehouse to schedule and provide a prompt, successful delivery of furniture.

CSR/ Billing

Official Pest Prevention
03.2021 - 08.2021
  • Managed high call volumes and answered constant flow of customer calls with minimal wait times.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Scheduled new and repeated pest control services to regular and new customers.
  • Assisted with sales to Spanish speaking probable clients via telephone.
  • Mailed consumer bills and payment reminders.
  • Administered payment method which included card, cash and checks.
  • Created spreadsheets of daily incoming payments.

Casino Dealer

Parkwest Lotus Casino
02.2017 - 10.2020
  • Provided entertainment while efficiently dealing cards.
  • Verified identifications for proper age of gaming.
  • Maintained fast, smooth game pace by efficiently handling chips, money, and cards.
  • Perfected knowledge in dealing Blackjack X, Baccarat, and Pai Gow Poker.
  • Made cash-to-chip transactions of up to $30,000 and verified cash originality by touch.
  • Collaborated closely with floor supervisors regarding rule enforcement or escalating issues beyond normal dealer responsibilities.

Third Party Proposition Player

Kinighted Ventures, LLC.
09.2012 - 02.2017
  • Enhanced game integrity by closely monitoring gameplay and identifying irregularities.
  • Demonstrated flexibility by effectively managing various table games, and adapting to locations in which I may be needed which included Sacramento, Rancho Cordova and Lodi.
  • Ensured accurate payout with consistent mathematical skills and logical thinking.
  • Assisted in training of new employees at any games in which required.
  • Recorded wins and losses at gaming tables at an hourly scheduled in a form of assistant to my supervisor.

Education

High School Diploma -

Arthur A Benjamin Health Professions
Sacramento, CA
06-2009

Skills

  • Fluent in Spanish
  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Money handling
  • Leadership qualities
  • Training and mentoring
  • Following procedures
  • Computer skills
  • Order preparation
  • Data entry
  • Decision-making
  • Problem resolution

Languages

Spanish
Native or Bilingual

Timeline

Team Member/ Administrative Assistant

Cotton-On Distribution Center
09.2023 - Current

Scale Operator/ Cashier

Global Green United, Inc.
03.2022 - 07.2022

Sales Consultant

Burleson Honda
11.2021 - 02.2022

Store Operations Specialist

Ashley's Furniture
08.2021 - 11.2021

CSR/ Billing

Official Pest Prevention
03.2021 - 08.2021

Casino Dealer

Parkwest Lotus Casino
02.2017 - 10.2020

Third Party Proposition Player

Kinighted Ventures, LLC.
09.2012 - 02.2017

High School Diploma -

Arthur A Benjamin Health Professions

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