Danielle Baldwin
Albany,OR
Summary
Friendly and compassionate with talent for effective communication and guest interaction. Possesses solid understanding of guest care protocols and proficiency in managing guest information and coordinating care services. Dedicated to improving experiences and ensuring seamless care delivery.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Mid Valley Hearing Center
07.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Store Manager
Sport Clips
06.2023 - 07.2024
- Efficiently fulfilled restocking and inventory responsibilities.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Established a professional relationship with clients by providing quality haircuts and styling services.
- Developed and implemented customer service standards to ensure quality customer service.
Archive & Intake Coordinator
Mid Valley Counseling
09.2021 - 08.2023
- Efficiently managed high volume phone calls and in person reception tasks like greeting/checking in patients, taking payments, verifying information, and scheduling.
- Utilized Outlook, Microsoft programs, Adobe, and EMR systems on a daily basis.
- Organized chart archiving process, developed/maintained company's website, and established patient accounts.
- Provided information and resources to individuals, families, and groups seeking assistance.
Medical Office Receptionist
Milnes & Stradley
05.2020 - 08.2021
- Organized charts and reports for office and patient requirements.
- Verified that patients' account information was consistently up-to-date and compliant with HIPAA regulations.
- Ensured proper organization and readiness of charts.
- Recorded and filed medical payments received via check, cash, and credit card.
Education
Associate of Science - Fire Prevention
Santa Ana College
Santa Ana, CA05.2020
Associate of Arts - Communications
Saddleback College
Mission Viejo, CA12.2019
License - Cosmetology
Athena College of Beauty
Lake Forest, CA07-2012
High School Diploma -
Mission Viejo High School
Mission Viejo, CA06.2009
Skills
- Decision-Making
- MS Office
- Critical Thinking
- Training and Development
- Attention to Detail
- Data Entry
- Written Communication
- Problem-Solving
- HIPAA compliance
- Organizational skills
Timeline
Patient Care Coordinator
Mid Valley Hearing Center
07.2024 - Current
Store Manager
Sport Clips
06.2023 - 07.2024
Archive & Intake Coordinator
Mid Valley Counseling
09.2021 - 08.2023
Medical Office Receptionist
Milnes & Stradley
05.2020 - 08.2021
Associate of Arts - Communications
Saddleback College
High School Diploma -
Mission Viejo High School
Associate of Science - Fire Prevention
Santa Ana College
License - Cosmetology
Athena College of Beauty
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