Joe Dee Ann Luna
Ballinger
Summary
Professional nursing leader prepared for advanced responsibilities in healthcare management. Proven ability to drive patient care excellence and improve operational efficiency. Strong focus on collaborative team leadership and adaptable to changing environments. Skilled in strategic planning, staff development, and regulatory compliance, consistently delivering impactful results.
Overview
15
15
years of professional experience
Work History
Geri Surveyor/NF Surveyor
Texas Department of Health and Human Services
11.2024 - Current
- Conducting facility inspections. Perform thorough assessments of the nursing home environment, including resident rooms, common areas, kitchens, and medical equipment, to identify potential hazards or non-compliance.
- Observe how staff interact with residents, assessing their communication, responsiveness, and overall quality of care provided.
- Gathered feedback from residents and their family members regarding satisfaction with care, concerns, and any observed issues within the facility.
- Communicating identified deficiencies to facility management, providing opportunities to correct issues, and potentially issuing citations for serious non compliance.
- Investigate complaints filed by residents, family members, or other sources regarding resident care or facility practices.
- Staying updated on state and federal regulations governing nursing homes and ensuring accurate application during inspections.
- Preparing detailed reports outlining survey findings, including deficiencies and recommendations for improvement.
- Working with other regulatory bodies, ombudsman programs, and healthcare providers to coordinate resident care and address concerns.
Director of Nursing Services
Creative Solutions In Healthcare
02.2022 - 11.2024
- Managed budgetary constraints effectively, ensuring optimal resource allocation for high-quality care delivery.
- Enhanced staff retention and job satisfaction through comprehensive training programs and supportive leadership. Developed NATCEP program to certify CNA's to mitigate staffing challenges.
- Mentored nursing staff in clinical skills development, fostering professional growth and excellence in practice.
- Evaluated performance metrics regularly, identifying areas for improvement and implementing targeted interventions accordingly.
- Led quality improvement initiatives resulting in higher patient satisfaction scores and reduced readmission rates.
- Maintain a five star quality measure rating.
- Assist sister facilities with staffing and survey concerns. Assisted with developing new CNA's for their entity as well. Offered scheduling guidance based on budgetary concerns.
- Optimized nurse scheduling processes to ensure adequate staffing levels without compromising on quality of care or employee wellbeing.
- Increased compliance with regulatory standards through regular audits and ongoing process improvements.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Director of Nursing
Diversicare
05.2021 - 02.2022
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Planned and assigned workload to nursing staff to direct patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Reduced turnover rates by fostering a positive work environment and addressing employee concerns proactively.
- Developed patient care plans by performing patient assessments and evaluations and determining diagnosis.
- Assisted sister facilities through survey processes.
MDS Coordinator
Diversicare
05.2012 - 05.2021
- Set schedules for staff to start and complete MDS assessments and care plan meetings.
- Ensured timely completion of all MDS assessments, maintaining full compliance with federal and state regulations.
- Maintained up-to-date knowledge on CMS guidelines and changes to ensure accuracy in reporting and reimbursement processes.
- Assessed electronic medical record for required documentation to support MDS coding.
- Collaborated with nursing staff to provide accurate and timely clinical assessments for each resident, leading to improved overall care.
- Collaborated closely with therapy departments to accurately capture rehabilitation needs within MDS documentation, supporting appropriate resource allocation for residents'' needs.
- Implemented interdisciplinary meetings focused on individualized care plan development, resulting in more targeted interventions and improved resident outcomes.
- Conducted audits of current MDS records to identify discrepancies and improve record accuracy, enhancing reimbursement rates for the facility.
- Complied with federal and state regulations for completion and coordination of RAI process.
- Assisted sister facilities in absence of their MDS coordinator.
- Optimized care plans for impact, integrating evidence-based practices and patient preferences.
Charge Nurse
Diversicare
05.2010 - 05.2012
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Collaborated with other healthcare professionals to provide quality patient care.
- Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
Education
Associate Degree in Nursing -
TSTC
Sweetwater, TX05-2021
Skills
- Staff recruitment and retention
- Care coordination
- Healthcare regulations compliance
- Electronic health records proficiency
- Compassionate and patient
- Quality improvement
- Staff training and development
- Performance monitoring
- Budget planning
- Care planning
- Clinical leadership
- Team leadership
- Nursing operations management
Timeline
Geri Surveyor/NF Surveyor
Texas Department of Health and Human Services
11.2024 - Current
Director of Nursing Services
Creative Solutions In Healthcare
02.2022 - 11.2024
Director of Nursing
Diversicare
05.2021 - 02.2022
MDS Coordinator
Diversicare
05.2012 - 05.2021
Charge Nurse
Diversicare
05.2010 - 05.2012
Associate Degree in Nursing -
TSTC
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