Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madilyn Roling

Ward,AR

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous improvement and exceptional customer service. Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Embodies a strong willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Physical Therapy Technician

Ortho Rehab and Specialty Centers
07.2023 - Current
  • Inventoried supplies and ordered more for office and patient rooms.
  • Contributed to positive treatment outcomes by accurately documenting patient progress and feedback for therapist review.
  • Increased clinic efficiency, preparing treatment areas and equipment before sessions and cleaning up afterwards.
  • Enhanced therapeutic effectiveness with application of modalities such as heat, ice, and electrical stimulation under therapist guidance.
  • Reduced patient wait times, efficiently scheduling appointments and managing therapy session flow.
  • Collaborated with physical therapists to develop individualized care plans tailored to each patient''s specific needs and goals.
  • Facilitated patient understanding of treatment plans, improving compliance and outcomes with clear explanations and demonstrations.
  • Supported patient mobility and safety by providing proper assistance during exercises and transfers.
  • Ensured compliance with healthcare regulations, regularly updating and verifying patient records for accuracy and completeness.

Associate Manager

Sonic Inc
08.2022 - Current
  • Oversaw training and onboarding process for all newly hired employees within customer/food service.
  • Mentored and supported 7 customer/food service department employees to create strong workplace culture and provide exceptional customer service.
  • Kept records accurate, detailed and fully compliant with reporting requirements within the food service industry.
  • Oversaw nightly closing responsibilities including individual drawer counts, nightly deposits, store restock, and store sanitation.

Substitute Teacher, K-12

Kelly Services
01.2019 - 05.2019
  • Provided instruction for students in core subject areas.
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Supervised lunchroom and recess activities.
  • Helped students develop life-long learning skills and good study habits.
  • Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
  • Took notes and prepared reports on school day activities to provide to primary teacher.

Therapy Technician

St Vincent Rehabilitation Hospital
06.2017 - 11.2018
  • Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
  • Prepared patients to meet with physical therapists.
  • Executed interventions of modalities or exercise as directed by therapist or assistant.
  • Assisted with reception duties like scheduling patients and completing follow up calls.
  • Increased physician and patient customer satisfaction by recognizing and acting to meet various needs.
  • Reviewed current literature and research to update and revise educational components.
  • Smoothly assisted, positioned and secured patients at therapy devices to support safe treatment protocols.
  • Assisted patients with employing assistive devices such as splints and braces to support treatment goals.
  • Offered expert mobility assistance with physical support, wheelchairs and other strategies.
  • Completed passive and active manual therapy techniques to help patients manage pain and related symptoms.
  • Recorded treatment given and equipment used.
  • Observed patients during treatment to compile and evaluate data on patients' responses and progress and reported to physical therapist.
  • Cleaned and organized work area and disinfected equipment after treatment.
  • Transported patients to and from treatment areas using wheelchairs or providing standing support.

Nurse Technician

St Vincent Rehabilitation Hospital
06.2017 - 11.2018
  • Maintained patient stability by checking vital signs and weight.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided prompt and accurate services such as CPR and first aid during emergencies.
  • Provided personal hygiene assistance, giving baths and performing dress changes for patients.
  • Prepared and maintained records of patient progress and services performed to report changes in patient condition.
  • Maintained stringent hygiene standards of unit with disinfection and consistent restock of all equipment.
  • Assisted patients with mobility by providing physical support and pushing wheelchairs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Corresponded with appropriate doctors to report any changes occurring in patients' health.
  • Helped over 12 patients per day, both psychologically and emotionally to facilitate quick recovery.

Waitress

Crossroads Cafe
01.2015 - 06.2017
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Inspected dishes and utensils for cleanliness.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.

Education

No Degree - Applied Science

Arkansas State University - Beebe
Beebe, AR

High School Diploma -

Cabot High School
Cabot, AR
05.2017

Skills

  • Staff Management
  • Business Development
  • Customer Rapport
  • Department Oversight
  • Departmental Management
  • Managing Laborers
  • Franchise Management
  • Performance Tracking and Evaluations
  • Brand Promotion
  • Patient Communication
  • Appointment Scheduling
  • Client Relations

Timeline

Physical Therapy Technician

Ortho Rehab and Specialty Centers
07.2023 - Current

Associate Manager

Sonic Inc
08.2022 - Current

Substitute Teacher, K-12

Kelly Services
01.2019 - 05.2019

Therapy Technician

St Vincent Rehabilitation Hospital
06.2017 - 11.2018

Nurse Technician

St Vincent Rehabilitation Hospital
06.2017 - 11.2018

Waitress

Crossroads Cafe
01.2015 - 06.2017

No Degree - Applied Science

Arkansas State University - Beebe

High School Diploma -

Cabot High School

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Madilyn Roling