Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Christopher Rabadi

Stamford,CT

Summary

Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at LA Fitness. Skilled in cash handling and problem-solving, adept at fostering team collaboration. Successfully increased guest retention through effective scheduling and service excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

LA Fitness
06.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Assisted in coordination of company events, contributing to successful and well-organized functions.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.

Route Sales Representative

Murrad Rabadi
10.2020 - 12.2023
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Collaborated with customers to identify needs and provided catered solutions
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Maximized sales through effective territory management and strategic route planning.
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Developed and implemented promotional strategies to boost sales and customer loyalty.
  • Expanded client base by consistently seeking out new opportunities for sales growth.
  • Provided excellent customer service, leading to high levels of customer retention and loyalty.
  • Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
  • Maintained accurate inventory records, ensuring sufficient product availability for customers.
  • Maintained up-to-date knowledge of products and services to address customer inquiries
  • Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.
  • Established strong relationships with clients, resulting in increased repeat business and referrals.

Education

Associates Degree - General Business

Norwalk Community College
Norwalk, CT
01.2025

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Problem-solving skills
  • Team Collaboration
  • Scheduling

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • Licensed Personal Trainer - 10/14/2024

Timeline

Front Desk Receptionist

LA Fitness
06.2024 - Current

Route Sales Representative

Murrad Rabadi
10.2020 - 12.2023

Associates Degree - General Business

Norwalk Community College

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Christopher Rabadi