Brittany A. Toth
Webster,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Care Specialist
Simcona Electronics
Rochester, NY
03.2020 - Current
- Process consumer Purchase Orders with AS/400
- Quote and Source products daily
- Support Contractors needs with components, wire and cabling
- Build relationships with customers through email and on the phone
- Process customer returns, issues
- Monitor sales goals daily as well as yearend goals
- Complete contractor bids
- Assist with new employee trainings
- Support an account list of over 100 businesses
- Partnered with Field Sales to bring in new business/opportunities
National Fragrance Account Manager
EC Scott Group
Rochester, NY
01.2019 - 01.2020
- Promoted to newly created position to sell and service luxury fragrance accounts throughout the U.S
- Handled more than 50 brands and 100 accounts, generated approximately 100k in sales monthly
- Developed and executed sales promotions and marketing plans to achieve yearly quotes and quarterly targets
- Collaborated with larger sales organization to expand and cross sell fragrance into luxury beauty accounts
- Monitored and managed inventory needs; collaborated on forecasting
- Responsible for retaining customers and improving satisfaction; led internal discussions regarding resolution of customer service issues
- Consistently achieved performance goals and exceeded expectations
Key Account Manager
EC Scott Group
Rochester, NY
03.2016 - 12.2018
- Managed and developed more than 150 key accounts in the Central US
- Responsible for revenue targets for more than 30 brand partners (including Smashbox, Tom Ford, Jimmy Choo, Clarins, Anastasia, Laura Mercier )
- Supported regional sales director in driving additional revenue; consistently achieved or exceeded quota, qualifying for profit-sharing
- Monitored sales territory performance through Salesforce reports, dashboard and workflows
- Role included in-bound and out-bound sales activities, relationship building, customer service and loyalty programs
- Acted as liaison between customer and internal functions including supply chain, training and education, and marketing to ensure customer satisfaction and growth
- Represented beauty brands at various events and frequently presented trends to drive account sell-through
Assistant Director of Admissions
Utica College
Utica, NY
06.2010 - 01.2016
- Initiate, market and oversee comprehensive Tele-counseling Program
- Hire, train and supervise staff of 25 students to make personalized phone calls to both prospective students and parents to increase college interest
- Train Student Ambassadors for daily tasks and campus tours
- Actively recruit prospective students at high schools, colleges, and one-on-one interviews throughout assigned regions of Buffalo, Syracuse, the North Country, Ohio, and Boston
- Manage travel territory including overseeing budgeting and expense reports
- Review admissions applications, evaluate credentials, conduct interviews, execute follow-up and make admission decisions
- Facilitate over 10 events each year including Open Houses and regional counselor learning events
Admissions Counselor
The State University of New York
Potsdam, NY
05.2008 - 05.2010
- Actively managed and recruited within Long Island region territory including more than 100 high schools over seven weeks of extensive travel to represent the college
- Facilitated tele-counseling outreach to students and families, averaging seven calls per week
- Conducted student interviews to qualify interest and manage consistent follow-up and engagement
- Served as liaison for athletic coaches with responsibility of targeting specific student athletes, assisting in their recruitment and making strategic recommendations
Education
Bachelor of Arts - Communications
The State University of Potsdam
2008
Skills
- TECHNOLOGY SKILLS
- Experienced in management programs including Salesforce, ACCESS, P21 and Banner CRM, AS/400 Wintouch, HubSpot
- Proficient in Microsoft Word, Excel, PowerPoint
Additional Information
- More available upon request
Timeline
Customer Care Specialist
Simcona Electronics
03.2020 - Current
National Fragrance Account Manager
EC Scott Group
01.2019 - 01.2020
Key Account Manager
EC Scott Group
03.2016 - 12.2018
Assistant Director of Admissions
Utica College
06.2010 - 01.2016
Admissions Counselor
The State University of New York
05.2008 - 05.2010
Bachelor of Arts - Communications
The State University of Potsdam
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