Summary

Overview

Work History

Education

Skills

Timeline

EDWIN ALEXANDER

Lake Orion,USA

Summary

Highly dependable, personable individual with excellent speaking skills and the willingness to work a flexible schedule. I am interested in the Dispatcher Technician 1-6 position within DTE Energy. I offer over 10 years of dispatching experience, and 4 years as an EFO / FCC dispatcher (contractor) within DTE Energy. I am Proficient in InService, Power BI, Service Suite, Field Service Edge (Click), MS Office applications, and apt to learn new software applications.

Overview

years of professional experience

Work History

Assoc Analyst Computer Appl Spec Disp

DTE Energy (contractor) Entech Staffing Solutions

Troy, Michigan

10.2021 - Current

Highly skilled in using Field Service Edge (Click) software to analyze the daily FCC/EFO dispatching matrix and wire-down matrix
Field Service Edge (Click) software, Data Lake tester, and training facilitator for FCC Planners, FCC Dispatchers, LeCom, and Office Assistance II (OAII)
Hourly review of field rep routes, daily traffic concerns, and weather conditions to adjust scheduled work plans
Expert knowledge of CRM, and current EBS systems procedures and regulations pertinent to billing, customer inquiries, and field service practices
Quickly and accurately responds to OMS trouble jobs (including PPWD, BP, WDPF, SDLT, UGEXP, MISCPF) within the 5-minute dispatch time to the closest available, trained Field Rep
Support Field Reps reactively by creating, confirming, revising, and canceling committed and non-committed work to meet changing needs
Ability to handle multiple tasks with minimal supervision in an autonomous environment
Collaborated with cross-functional teams on projects related to analytics initiatives
Monitored operations, and reviewed records and metrics to understand customer needs

Die Setter (apprenticeship)

US Farathane

Auburn Hills, MI

07.2021 - 10.2021

Trained and certified in LOTO
Also able to demonstrate LOTO during machine maintenance, shut down, and regular house-keeping
Complied with safety regulations to maintain clean and orderly work areas
Laid out complex machining operations with multiple steps and different machine requirements
Completed frequent inspections to assess safety and operational status of each accountable tool, part or equipment
Troubleshot issues, including machine heats, and part tolerances in production of plastic injection parts
Performed routine equipment maintenance on nights and weekends to prevent downtime
Developed and provided support to fabrication processes and improved all existing processes
Determined and fixed issues with equipment by using electrical troubleshooting methods
Used assortment of hand tools, power tools, instrumentation and equipment to carry out daily tasks

Shipping / Receiving Dispatcher

Flotronics via Aerotek Staffing

Auburn Hills, Michigan

08.2020 - 07.2021

Directed and dispatched drivers to designated locations for load pickup and delivery
Prepared accurate shipping orders and bills of lading to direct and route materials
Compared shipment contents with paperwork to support inventory accuracy and records management
Investigated inventory discrepancies to maintain recordkeeping validity
Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues
Unloaded and received incoming shipments, inspected packages for damage and routed packages to next destination according to documentation
Operated forklift, pallet jack and hand truck to move materials within warehouse and to and from shipping vehicle
Performed basic maintenance on warehouse machines and arranged for repair or replacement when needed
Tracked all changes in computer system to keep records current and accurate
Trained over 20 employees on accurate triaging and dispatching procedures

Process Tech Supervisor /Shift Manager

A123 Systems

Livonia, Michigan

05.2010 - 12.2020

Supervise and dispatch duties to workers engaged in technical control and production Act as liaisons between engineering and production departments
Interpret engineering drawings, schematic diagrams, or formulas and confer with management or engineering staff to determine quality and reliability standards
Read worker logs, product processing sheets, or specification sheets to verify that records adhere to quality assurance specifications
Observe worker using equipment to verify that equipment is being operated and maintained according to quality assurance standards
Compile and evaluate statistical data to determine and maintain quality and reliability of products
Prepare charts, graphs, or diagrams to illustrate workflow, routing, floor layouts, material handling, or machine utilization
Study time, motion, methods, or speed involved in maintenance, production, or other operations to establish standard production rate or improve efficiency
Aid in planning work assignments in accordance with worker performance, machine capacity, production schedules, or anticipated delays

Material Handler

Durcon lab tops

Canton, Michigan

06.2008 - 04.2010

Loading and unloading bulk product truckloads safely and in a timely manner Consolidating and rotating inventory using FIFO
Completing and helping with daily, weekly and monthly inventories Maneuvering trucks into loading and unloading positions
Maintains inventory by identifying, labeling, and placing materials and supplies in stock; recording location of inventory
Locates materials and supplies by pulling and verifying materials and supplies listed on production orders
Proficient in operating Stand up and sit down hi lo fork trucks

Machine Operator

Absopure

Plymouth, Michigan

02.2005 - 04.2008

Operated various machines bottle filler machines Kept machine supplied with all materials needed to produce the finished product
Counted, inspected, and packed the finished product for delivery to the customer
Performed adjustments to machine to produce a quality product within specifications called for
Performed minor troubleshooting and repair of machines on problems not severe enough to call maintenance
Filled out all paperwork needed for traceability of product and materials used to make the product
Certified trainer for new employees assigned to my department
Enforce safety and sanitation regulations

Installation / Repair Technician

Ameritech

Detroit, MI

01.2000 - 02.2005

Ability to work in all types of weather Performed adjustments to outside wiring to produce a quality signal for the end user
Performed troubleshooting and repair of outside and inside plant
Drove the company vehicle on a daily basis without any violations
Certified trainer for new employees assigned to the installation department
Performed all job tasks while complying with company's safety procedures and guidelines
Maintained clean tools, test equipment, and work motor vehicles
Worked with team members to install and maintain outside telephone equipment