Summary
Overview
Work History
Education
Skills
Volunteer Experience
Hobbies and Interests
Mentorship
Certification
Timeline
Generic

Craig Morrow

San Antonio

Summary

With over 20 years of experience in IT, project, product, process, resource, and financial management, this candidate brings a wealth of talent and expertise to the table. An effective communicator and collaborator, this candidate excels at building strong networks and influencing others to achieve common goals. Leading high-performing teams is second nature, as this candidate consistently delivers quality products on time and within budgetary constraints. A pragmatic and unbiased approach to decision-making has been proven time and again, with a documented history of exceeding customer and leadership expectations.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Product Management Director, Enterprise Portfolio Management Office (EPMO)

USAA
01.2022 - Current
  • Accountable for the vision, roadmap, strategy, member experience and taxonomy of Enterprise Portfolio Management Office suite of tooling products, including Clarity PPM, Rally and Jira Work Item Management, TIA, MS Project, Asana and more
  • Responsible for the Enterprise Project Management System (EPMS/Artemis) tooling platform supporting the management, budgeting, planning, scheduling, execution, forecasting, time-tracking and reporting of all USAA projects
  • As certified Scaled Agile Framework (SAFe) SPC, I assess outcomes and value, ensure quality epics/features/stories, manage the overall program backlog to ensure ample quality work ready for agile release train and development teams deliver prioritized features with maximum value that are aligned to product strategy and roadmap
  • Accountable for planning and execution of EPMO’s $12M Clarity portfolio platform upgrade, supporting conversion of 16K users and retirement of the EPMS platform

Senior Product and Technical Manager, Business Agility/EPMO

USAA
01.2017 - 01.2022
  • Led process improvement efforts for Agile and Waterfall work across Business Agility and the EPMO organizations
  • Responsible for successful implementation of Work Item Management (Rally/Jira) and Team Intelligence Application (TIA) tooling solutions across the USAA enterprise
  • Accountable for EPMS tooling team product and process enhancements, including Software Capitalization, Time Entry and Financial Disclosure Document (FDD) efforts
  • Managed IT budget for systems and resources and provided data analytics across Work Item tooling platform to support upper management decisioning process
  • Identified training and skills advancement opportunities for team and challenged training status quo’s
  • Provided systems insight to executive management and influenced technical direction of the business unit
  • Consistently recognized by Executive Management for leadership skills and high ratings within U Count

Lead IT Delivery Manager, Financial Advice Solutions Group

USAA
01.2013 - 01.2017
  • Recognized leader of CEO and CIO projects, including Board of Directors board automation and Common Process Portal (CPP) upgrade
  • Introduced Kanban delivery methodology for O&M projects
  • Successfully leveraged Kanban practices and principles for FASG Charles River phase II project upgrade
  • Delivered multiple speaking engagements at variety of public forums, town halls, roadshows and more, including CIO EOY review
  • Consistently “exceeded expectations” in the performance review process

IT Project Manager

Federal Savings Bank
01.2006 - 01.2013
  • Introduced training processes and strategies for Agile development, including story writing, Agile Scrum and Kanban courses
  • Managed Bank projects while providing leadership and oversight as a Vendor Technology Manager (VTM)
  • Responsible for management and delivery of IT projects, ensuring all met scope, quality and budgetary commitments

Senior Automation Engineer

Mission Automation
01.2004 - 01.2006

Senior Systems Manager

Hartfiel Automation
01.2001 - 01.2004

Engineering Sales Representative

Omron Corporation
01.1999 - 01.2001

Technical Sales Engineer

Keyence Corporation
01.1997 - 01.1999

Education

BS - Engineering Technology, Manufacturing

Texas A&M University
College Station, TX
01.1997

Skills

  • Clarity PPM

  • Rally

  • Jira

  • Asana

  • Mural

  • SharePoint

  • MS Project

  • MS Office

  • Customer and Partner Relations

  • Product Management

  • Forecasting and Planning

  • Coaching and Mentoring

  • Financial Planning and Expense Management

Volunteer Experience

  • Volunteer – San Antonio Food Bank
  • Volunteer – Habitat for Humanity
  • Volunteer & Patron – St. David’s Episcopal Church

Hobbies and Interests

  • Passion for Financial Mgmt, Investing and Retirement Saving
  • VRBO Premier Host with 100+ 5-star reviews
  • Travel enthusiast – 30 States, 10 Countries
  • Music event enthusiast
  • Sporting event enthusiast

Mentorship

USAA Mentor – Business and IT Professionals, 10+ years

Certification

  • Certified Scrum Master (CSM)
  • Certified Scaled Agile Framework (SAFe) Scaled Agilist (SA)
  • Certified Scaled Agile Framework (SAFe) Professional Consultant (SPC)
  • Certified Kanban Management Professional (KMP)
  • Certified Scaled Agile Framework (SAFe) Product Owner / Product Manager (PO/PM)

Timeline

Product Management Director, Enterprise Portfolio Management Office (EPMO)

USAA
01.2022 - Current

Senior Product and Technical Manager, Business Agility/EPMO

USAA
01.2017 - 01.2022

Lead IT Delivery Manager, Financial Advice Solutions Group

USAA
01.2013 - 01.2017

IT Project Manager

Federal Savings Bank
01.2006 - 01.2013

Senior Automation Engineer

Mission Automation
01.2004 - 01.2006

Senior Systems Manager

Hartfiel Automation
01.2001 - 01.2004

Engineering Sales Representative

Omron Corporation
01.1999 - 01.2001

Technical Sales Engineer

Keyence Corporation
01.1997 - 01.1999

BS - Engineering Technology, Manufacturing

Texas A&M University

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Craig Morrow