Marry Haas

Successfully onboarded and trained 90+ new Partner Account Managers, Account Executives, Customer Support Agents and Client Account Managers, ensuring a seamless transition and improved client satisfaction.

• Implemented a data-driven approach to training evaluation, utilizing metrics such as customer satisfaction scores and employee performance data which resulted in an improvement in new hire performance during the first 90-day ramp up period.
• Developed and implemented comprehensive training programs for new hires and existing employees, resulting in a 30% increase in new hire retention rate, product knowledge and improved customer satisfaction rates.
• Achieved a 95% satisfaction rate among trainees, as measured by post-training surveys.
• Implemented new training program that reduced the time to proficiency for new hires by 15%.

Successfully developed and implemented training programs focusing on sales strategies, techniques, and product knowledge for a team of 100+ sales professionals.

• Increase sales performance among trained representatives by 30% within three months of completing sales training.
• Collaborated with sales managers to provide coaching and mentor to sales representatives, focusing on improving closing ratios and sales techniques.
• Developed a new sales training and customer experience (CX Initiative) program that led to an increase in sales revenue within the first year of implementation.

Grew territory revenue by 25% by identifying and closing new business opportunities.

• Exceeded sales targets by 15% in the first year and maintaining in the 100/100 club for three years.
• Established long-term relationships with key clients, resulting in repeated business and referrals.
• Collaborated with cross-functional teams to develop and deliver tailored sales presentations and proposals, resulting in an increase in contract renewals and upselling opportunities.

Successfully managed Pharmacy budget achieving a 15% reduction in operating expenses. 

• Managed a team of pharmacy technicians and support staff, providing mentorship and training to improve performance and efficiency. 
• Oversaw the daily operations of a high-volume pharmacy, ensuring optimal patient care and efficient workflow.
• Developed and implemented policies and procedures to maintain compliance with state and federal regulations.
• Collaborated with healthcare providers to optimize medication therapy and improve patient outcomes.