Jeremy Welch

● Created and updated company processes and procedures for training and reference purposes using Word and PowerPoint.

● Lead training classes for company new hires and continued development over a 4-6 week process. Lead a monthly training for our agents to keep up to date on process changes.

● Ensured quality from our agents by listening to calls and auditing them based on company criteria. Delivered feedback to agents via a scorecard for the audit.

● Created and ran reports using Word and Excel for use in the company. Used reports to audit several metrics such as call times, call avoidance, downtime between calls, etc.

● Investigated agents for dereliction and bad feedback. Documented findings and worked with leadership to build cases and show patterns of behavior.

• Created and ran reports using Word and Excel for use in the company
• Used reports to audit several metrics such as call times, call avoidance, downtime between calls, etc
• Investigated agents for dereliction and bad feedback
• Documented findings and worked with leadership to build cases and show patterns of behavior.

• Helped in every aspect of the store
• Took orders using the POS system and completed cash/card transactions
• Made and delivered customer orders via personal vehicle
• Counted inventory and ordered food trucks based on needs of the store
• Made cash deposits daily and ensured cash was not missing with daily reports
• Trained all new hires for our location and helped other stores help train their new hires and new managers

• Installed, maintained, and fixed critical backup fuel systems for priority infrastructure such as Hospitals, Telephone Companies, 3
• Prisons, and Power Companies in the Southeast region
• Worked in a small traveling crew to meet customer needs as required
• Communicate via phone and email with customers to address needs and report any additional issues that may need fixing
• I kept all documentation of work performed, parts used, and man hours used
• Proficient with most hand and power tools.

• Delivered freight across the lower 48 states in a Class A CDL truck in a safe and quick manner according to DOT guidelines
• Worked with vendors to ensure freight was accurate, undamaged and properly distributed
• Planned optimal routes using satellite
• GPS system and fuel information
• Consistent top 5 fuel performer of our fleet.