Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Work Availability
Timeline
Hi, I’m

Shawnta Baker

Louisville,Kentucky
It is never too late to be what you might have been.
George Eliot
Shawnta Baker

Summary

Shawnta Baker Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

12
years of professional experience

Work History

Healthcare Services Group

Office Manager
04.2017 - Current

Job overview

  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.

UPS Worldport

Hub Training Supervisor
10.2014 - 03.2020

Job overview

  • Assessed new employee skills and strengths to provide customized training.
  • Collaborated with company leaders and department managers to determine training needs.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Updated employees with latest policies, procedures and compliance standards.
  • Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
  • Coordinated with department leaders to identify training needs and develop targeted solutions.
  • Compiled training handbook and related course materials.

Conifer Healthcare Solutions

Patient Support Manager
01.2012 - 10.2014

Job overview

  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Responded to inquiries by directing calls to appropriate personnel.

Education

Penn Foster
Scranton, PA

Skills

  • Strategic Planning
  • Financial Management and Reporting
  • Coaching and Training
  • Workflow Optimization
  • Conflict Management
  • Excellent Multitasking Abilities
  • Microsoft Office
  • Documentation
  • Email Correspondence
  • Staff Training

Accomplishments

  • Google Bookkeeping Certificate
  • Office Manager
  • PT Hub Training Supervisor
  • Team Lead/Patient Support Services
  • MS OfficeCommunication202320202014
  • Critical Thinking
  • Build a foundation of basic bookkeeping concepts and accounting measurement
  • Google
  • Bookkeeping program prepares you for a variety of jobs in public accounting, private industry, government, and non-profit organizations
  • Recruit, hire, and train dietary staff
  • Manage performance including quarterly performance evaluations
  • Monitoring unusual spending patterns that could lead to budget overruns
  • Scheduling dietary staff to meet operational requirements
  • Facilitate monthly strategy meetings to ensure compliance with vendor contracts
  • Verifying insurance information, submitting claims to insurance companies, and answering questions
  • Maintain accurate documentation of conversations and tasks performed
  • Verify demographic and contact information, make any necessary changes that apply
  • Multi-tasking through multiple different systems such as: ACE, STAR, MEDITECH, PNC, OUTLOOK
  • Manages department resources to ensure maximum output, accuracy, and efficiency at all times
  • Implements employee personal development plans as required to ensure continuing professional growth
  • Coordinates with manager on all warehouse activities and performance
  • Ensures all department employees receive specific and detailed orientation, skills, and safety trainings
  • CSRMOrganization
  • Louisville, KY 502-915-6824 s.baker2290@gmail.com
  • Healthcare Services Group
  • UPS Worldport - Louisville
  • Conifer Health Solutions

Additional Information

Studying for cybersecurity

Availability
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Timeline

Office Manager

Healthcare Services Group
04.2017 - Current

Hub Training Supervisor

UPS Worldport
10.2014 - 03.2020

Patient Support Manager

Conifer Healthcare Solutions
01.2012 - 10.2014

Penn Foster

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Shawnta Baker