Sheila Kunaka
Hillside,NJ
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Trinitas Regional Medical Center. Excelled in critical thinking and Microsoft Office Suite, achieving significant improvements in client relations and operational efficiency. Skilled in managing sensitive information and leading teams to meet tight deadlines, reflecting a strong blend of administrative support and customer service excellence.
Overview
13
13
years of professional experience
Work History
Catering Associate
Trinitas Regional Medical Center
06.2016 - 02.2023
- Provided friendly, courteous service to create memorable moments for 36 patients per day.
- Consistently met tight deadlines under pressure while maintaining composure and professionalism during high-stress situations.
- Complied with dietary restrictions on special modified diets to ensure optimal food preferences were met.
- Followed food safety practices and sanitation guidelines.
- Offered alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities.
- Ensured compliance with health regulations by maintaining sanitary work environment and training staff on safe food handling practices.
- Developed strong relationships with clients through clear communication and proactive problem-solving skills.
- Assisted Dietician with monitoring of patients who were on liquid diets or had calorie count ordered.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Administrative Assistant
Pitech Services
06.2014 - 12.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to approximately 20 client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
Executive Assistant
Novell Central Africa
01.2010 - 02.2013
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for about 5 executive teams and senior management group.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Assisted in development of presentations, effectively conveying crucial information to stakeholders.
- Organized and coordinated conferences and monthly meetings.
Education
Harare Secondary School
Harare, ZimbabweHigh School Diploma -
New Horizons
Harare, Zimbabwe02.2008
Skills
- Customer Service
- Microsoft Office Suite
- Database entry
- Dedicated Team Player
- Computer Skills
- Administrative Support
- Microsoft Word
- File Organization
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Location
RemoteImportant To Me
Work from home optionHealthcare benefitsCompany CulturePersonal development programs401k matchPaid sick leaveTimeline
Catering Associate
Trinitas Regional Medical Center
06.2016 - 02.2023
Administrative Assistant
Pitech Services
06.2014 - 12.2015
Executive Assistant
Novell Central Africa
01.2010 - 02.2013
Harare Secondary School
High School Diploma -
New Horizons
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