Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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TOMIKO GOODMAN

ANNISTON,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Customer Service Specialist

HUMANA
Birmingham, AL
02.2011 - Current
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.

Education

Bachelor of Science - ACCOUNTING

JACKSONVILLE STATE UNIVERSITY
JACKSONVILLE, AL
07.2004

Skills

  • Creative Problem Solving
  • POS Systems and Ordering Platforms
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Customer Account Management
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Multitasking and Prioritization
  • Issue and Complaint Resolution
  • Staff education and training
  • Account management
  • Administrative support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Customer Service Specialist

HUMANA
02.2011 - Current

Bachelor of Science - ACCOUNTING

JACKSONVILLE STATE UNIVERSITY

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TOMIKO GOODMAN