Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline

Jennifer Kennedy

Gilbert,AZ

Summary

Dynamic customer support specialist with a proven track record at Apria Healthcare, excelling in relationship building and sales management. Recognized for enhancing customer loyalty and driving repeat business through exceptional service and effective needs assessment. Skilled in networking and account development, consistently achieving sales goals while fostering a collaborative team environment. Assisted customer with get the proper Cpap supplies and clearer customer needed. Qualified customers insurances to make sure qualified for supplies.

Overview

17
17
years of professional experience

Work History

CPAP RESUPPLY/SALESPERSON/Customer Support Specialist

Apria Healthcare
06.2019 - 02.2025
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.

Administrative Assistant

ARMS OF ANGEL
01.2008 - 05.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Organized and schedule meetings and appointments

Education

GED -

MESA HIGH SCHOOL, Mesa, AZ
05-1998

GENERAL EDUCATION

Skills

  • Customer service
  • Customer care
  • Relationship building
  • Customer relationship building
  • Customer engagement
  • Networking
  • Sales process
  • Sales management
  • Up-selling
  • Account management
  • Follow-up communications
  • Customer relations
  • Client service
  • Product and service knowledge
  • Interpersonal communication skills
  • Product and service sales
  • Customer needs assessment
  • Sales development
  • Product promotions
  • Network development
  • Records management
  • Account development

Accomplishments

  • Documented and resolved Qualified which led to customer supplies and services they needed getting proper services required
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Full Professional

Timeline

CPAP RESUPPLY/SALESPERSON/Customer Support Specialist - Apria Healthcare
06.2019 - 02.2025
Administrative Assistant - ARMS OF ANGEL
01.2008 - 05.2019
MESA HIGH SCHOOL - GED,

Similar Profiles

CREATE PROFILE
Jennifer Kennedy