Kayle Johnson

• Primary responsibility was customer service.

Communicated with customers to determine their needs.

• Scheduled and notified service technicians of work order assignments.
• Received check-in calls from service technicians and informed workers of the next job to respond to.
• Supported service technicians.
• Maintained customer repair records using the computer database to give detailed history of work performed at their sites.
• Maintained dispatching board to ensure maximum efficient capacity of technicians.
• Managed on-call schedule and notified technicians of their assigned weeks.
• Various reporting responsibilities as needed.

• Extensive knowledge of Excel and Microsoft Office
• Answered an average of 50+ calls per day from patients wanting to schedule an appointment
• Complaint resolution
• Keep patient records up to date
• Acted as a liaison between patients and Radiologists by keeping lines of communication flowing
• Developing and coordinating care programs
• Create work schedules
• Preparing public relations information
• Great customer and patient service
• Ability to work under pressure
• Caring and compassionate personality

• Handle 50+ customer interactions per day, giving personalized, friendly, detailed, and polite customer retention
• Assist customers by taking and filling special orders
• Makes product suggestions and engages in suggestive selling
• Follows laws and Company policy on weighing, labeling, code-dating, and the handling of reworked and reduced-to-clear items
• Operates scales, meat wrapping machine, computer software and electronic ordering devices to input price, weights, orders and inventory and print labels
• Cash register and computer proficiency

• Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly and with a positive outlook
• Knowledgeably recommended menu items based on customer needs and preferences, including upselling complementary dishes and drinks
• Managed orders and accompanying financial transactions using digital Point of Scale system
• Resolved customer concerns

• Answer all incoming phone calls, (60 to 80 calls per hour) transfer calls to proper department
• Responsible for the appointment setting for employees and clients
• Excellent interpersonal, communication and customer service skills
• Superb time management skills

• Organized forms, made photocopies, filed records, and prepared correspondence and reports
• Obtained scanned records and uploaded them into the database
• Created data backups as part of a contingency plan
• Stored completed documents in appropriate locations
• Proficient typing and transcription
• Assisted with receptionist duties, file organizations and research and development
• Maintain complete activity logs and prepare reports

• Food and Beverage server
• Responsibilities included greeting and seating tables, taking orders, daily setup of all sections for lunch service and breaking down of all sections from lunch service and resetting of all sections for dinner service