Tara Ness

Belle Plaine,IA

Summary

Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 10 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.

Overview

years of professional experience

Work History

Lead Sales Key Holder

Dollar General Store

Belle Plaine , IA

2021.01 - Current

Trained team members in successful strategies to meet operational and sales targets.
Completed store opening and closing procedures.
Opened inventory boxes and restocked shelves.
Counted out cash drawers and balanced totals.
Received and counted money.
Broke down boxes and disposed of trash.
Trained and mentored new employees.
Accepted and processed customer returns.
Processed cash, credit, debit and check payments.
Designed and built over 20 displays to generate customer interest in store merchandise.

Food Service Manager

Casey's General Truck Center

Cedar Rapids , IA

2018.04 - 2021.02

Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Set schedules for 5-6 staff by planning and designating shifts and hours.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Maintained compliance with company policies and procedures for food safety, sanitation and quality.
Oversaw training of more than 5-6 team members.
Limited portion sizes and used garnishes to control food costs.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Motivated staff to perform at peak efficiency and quality.
Maximized quality assurance by completing frequent line checks.
Oversaw food preparation and monitored safety protocols.

Education

High School Diploma -

Thomas Jefferson High School

Cedar Rapids, IA

06.2002

Skills

Sales Leadership
Merchandise Promotion and Display
Customer Service Management
Decision Making
Delegation and Supervision

Health and Safety Procedures
Handling Complaints and Inquiries
Cash Handling and Reconciliation
Performance Monitoring
Willingness to Learn

Timeline