Ryan Boman
Cheyenne,WY
Summary
Motivated, hard working enthusiaticFire Alarm specialist with 10 years in the Fire Alarm/Construction industry. With the necessary skills, knowledge and experience to face any challenges brought to the table. With a solid track record for accuracy and throroughness while maintaning the speed to get he job done. Always exploring options to further knowledge and help advance in career. Alert and looking for ways to better improve the quality of work flow and communication. Ready to accept any challenge that is needed to succesfully complete tasks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Manager
ETG Fire
06.2024 - Current
- Manage the daily operations of fire alarm service teams, ensuring that service calls and maintenance tasks are handled efficiently.
- Coordinate the scheduling of service technicians and dispatch them to customer sites for installations, inspections, and repairs.
- Ensure that resources, including equipment and personnel, are allocated effectively to meet service demands.
- Serve as the primary point of contact for clients, addressing their needs, concerns, and requests related to fire alarm systems.
- Ensure high standards of customer service and satisfaction by monitoring service quality and addressing any issues promptly.
- Maintain up-to-date knowledge of fire alarm systems, including their installation, operation, and maintenance.
- Provide technical support to service technicians and assist in troubleshooting complex issues.
- Ensure that all fire alarm service activities comply with relevant local, state, and federal regulations and standards.
- Maintain accurate records of service activities, including service reports, inspection records, and maintenance logs.
- Provide training and development opportunities for service technicians to enhance their skills and knowledge.
- Monitor and evaluate the performance of service staff, providing feedback and implementing performance improvement plans as needed.
- Manage inventory of spare parts and equipment required for service operations, ensuring that stock levels are adequate.
- Oversee the procurement of parts and equipment, ensuring timely and cost-effective purchasing.
- Track and analyze service performance metrics, such as response times, customer satisfaction, and resolution rates.
- Prepare and present regular reports on service operations, highlighting key performance indicators and areas for improvement.
- Coordinate and manage emergency response activities related to fire alarm systems, ensuring rapid and effective resolution of critical issues.
- Identify and implement process improvements to enhance service efficiency and effectiveness.
- Use customer feedback and service data to drive continuous improvement in service delivery.
Regional Service & Operations Manager
Tech Electronics
07.2023 - 05.2024
- Managed daily service operations, including scheduling, dispatching, and coordination of service technicians to ensure timely completion of service calls and maintenance tasks.
- Reviewed inspection/monitoring/service contracts with Contract Sales before getting sent to customers.
- Sustained a firm roll in excalation management.
- Held bi-weekly meetings with accounting to evaluate outsanding invoices that I then took on responsibility to reach out and bring them to the customers attention.
- Every week spent 1 to 2 days in the field with staff to help tone in employees skills and assist in completing various types of work.
- Worked hand in hand with the Project Management crew to be sure that coverage was adequate.
- Developed and implemented standardized processes and workflows to improve operational efficiency and reduce response times.
- Developed and maintained inspection schedules, ensuring timely completion of routine inspections, testing, and maintenance activities, and generating comprehensive reports for clients and regulatory agencies.
- Supervised a team of service technicians and inspectors, overseeing their daily activities, scheduling inspections, and coordinating service calls to meet client requirements and deadlines.
- Collaborate with sales and account management teams to identify opportunities for upselling additional services, renewing service contracts, and expanding service offerings.
- Develop and implement strategic initiatives to optimize service delivery processes, streamline inspection workflows, and enhance operational efficiency
- Provide technical expertise and guidance to service personnel, conducting training sessions, and workshops to ensure proficiency in equipment maintenance, troubleshooting, and repair techniques.
- Conducted performance evaluations, provided coaching and training to service personnel, and implemented incentive programs to drive productivity and improve employee morale.
- Meet and exceed budgets set for planned inspections and service calls.
- Establish and maintain strong client relationships through regular communication, proactive problem-solving, and delivery of exceptional service.
Technician/Inspector/Programming
Tech Electronics
02.2021 - 07.2023
- Oversaw & assist with all cable, device, & head-end installations
- Performed programming of systems at project site checkout & testing of the installed systems
- Perform installation of fire, access control, video surveillance, intrusion detection, infant abduction and wandering patient systems at customer or project sites
- Provided customer service to end user or electrical contractor of assigned job
- Inspected, serviced, and repaired established systems
- Planned, directed, and coordinated activities to ensure project scope and objectives are met within the time frame and budget
- Performed project management of standalone or networked communication systems, and moves, adds and changes
- Performed resource scheduling, team building, work breakdown structures, project objectives, scope of work, job costing, implementation plans, sit downs, subcontractor management, project communications, project documentation of all projects assigned
- Provided system design and technical support at the point of system installation
- Implemented day-to-day direction of all field activities and is responsible for all job site activities
- Ensured timely and efficient execution of field work; Acts as the primary client contact for all project field activities
- Conducted work requiring independent evaluation, selection, adaptation, and modification of standard construction techniques.
- Tested all newly installed fire alarms.
- Responded to maintenance calls and troubleshot devices.
- Read and understood product manuals and blueprints.
- Arranged for replacement of defective fire fighting equipment and repair of fire alarm and sprinkler systems.
- Located fire code violations and recommended actions to bring properties into compliance.
- Inspected buildings to locate hazardous conditions and fire code violations such as accumulations of combustible material, electrical wiring problems and inadequate or non-functional fire exits.
- Administered frequent fire drills to evaluate fire exits, structures and proper functioning.
- Maintained, accurately completed, and promptly turned in all paperwork associated with the fire alarm inspections to the appropriate Customer Care Representatives.
- Maintained stock of spare parts as specified by the Service Supervisor or Service Operations Manager to effectively support the position.
- Understood and adhered to the inspection and safety standards developed and defined by the Company and administered by the Service Supervisor and Service Operations Manager.
- Responsible for suggesting methods to improve operations, processes, efficiency, and service to both internal and external customers.
- Obtained and maintained manufacturer and industry certifications as scheduled by the Service Supervisor and Service Operations Manager.
- Build out fire alarm programming specifically through ps tools, fs tools and verifire tools.
- Maintained proper communication to customers as well as internal communications.
Fire Alarm Foreman
Torgeson Electric
03.2013 - 02.2021
- Planned, assigned, scheduled and supervised work of commercial sized Fire Alarm Systems.
- Maintained detailed records of work activities and notable events.
- Evaluated job site and project specifications to determine supply needs, coordinating availability of equipment and materials.
- Managed performance evaluation and scheduling of electrical team members.
- Supervised crew of electricians and maintained safe, efficient and structured work environment.
- Provided technical guidance to employees on safe operation of equipment and tools.
- Prioritized and distributed work assignments, selecting employees by strength in skills required for each task.
- Developed training methods for new electricians to align with company policies.
- Monitored employee performance and adherence to job specifications to maintain quality standards and high client satisfaction.
- Trained and mentored subordinates on complex procedures and industry best practices.
- Established objectives to keep employees motivated and project on schedule.
- Evaluated job scope and determined necessary supplies, timelines and projected expenses.
- Resolved team and client challenges with proactive and actionable solutions.
- Generated progress reports for clients and coordinated to make determinations on adjusted time and cost requirements.
- Monitored employees to enforce safety and work performance standards.
- Commissioned new fire alarm systems, installing related hardware and software required by facilities.
- Read and understood product manuals and blueprints.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Installed and tested fire detection and suppression systems.
Education
Diploma -
Washburn Rural Highschool
Topeka KS05-2009
Skills
- Detail oriented
- Ability to meet/exceed deadlines
- Internal/External communication skills
- Proficient in the understanding of Class A and Class B Fire Alarm Systems
- Microsoft and Excel fluency
- Ability to coordinate and delegate
- Multitask
- Prioritizing tasks
- Analytical and Critical Thinking
- Dependable and Responsible
- Circuitry Understanding
- Construction
Certification
Nicet 2 March 2021
Surecall Systems March 2021
OSHA-30 January 2017
Timeline
Service Manager
ETG Fire
06.2024 - Current
Regional Service & Operations Manager
Tech Electronics
07.2023 - 05.2024
Technician/Inspector/Programming
Tech Electronics
02.2021 - 07.2023
Fire Alarm Foreman
Torgeson Electric
03.2013 - 02.2021
Nicet 2 March 2021
Surecall Systems March 2021
OSHA-30 January 2017
Diploma -
Washburn Rural Highschool
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