Kathryn Gomieo
Charlotte,United States
Summary
As a seasoned customer service professional, I bring over 12 years of experience in retail and food service environments. My track record includes successful quality assurance, effective management principles, and consistently exceeding company expectations. I've honed my skills in scheduling, billing, project management, retail management, and report analysis. My commitment to training and career progression has led to increased responsibilities throughout my career.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Republic Services
Charlotte, United States
01.2017 - 01.2025
- Administrate customer accounts throughout the United States with scheduling various pick ups from our Industrial, Commercial and residential customers
- Always standing by and working by our five core values of respectful, reliable, resourceful, and relentless
- Using adaptive and innovative technology and systems to provide superior service ex
- (Salesforce, Microsoft Teams)
- Proficient in de-escalating customer complaints while providing a clear and professional resolution
- Achieving and exceeding daily, monthly and quarterly metrics
- Informing customers of protocol, rules and regulations and any special events that are taking place
- Overlooking invoices also investigating any billing discrepancies, while resolving the issue
- Working with our team of trash route supervisors and drivers to help meet customers' disposal needs and county requirements
- Working with 3rd party brokers to schedule, make payments while providing a resolution with large corporate accounts
- Training new team members about system functions and protocols
Customer Service Manager
SAM'S CLUB
Matthews, United States
11.2014 - 09.2017
- Increased new membership sign ups by 20% between 2014-2015
- Maintained a goal of 6 new credit card sign ups per day
- Worked as a team alongside other supervisors to come up with a plan to reach daily goals
- Addressed any and all member and employee issues or concerns by resolving the situation immediately
- Worked with a high sense of urgency to help meet the needs of our members
- Managed an individual plan for each cashier which consistently helped them exceed our company goals
Customer Service Representative- Contract
Shutterfly
Fort Mill, United States
10.2017 - 01.2017
- Answered calls in professional and timely manner
- Listening intently to customers' needs and resolving their issues or concerns
- Multitasking in between several different computer systems at one time
- Knowledge of products and special promotions
- The ability to address an issue and provide a customer with trouble shooting steps to resolve any issue
- Received top performer for the month of December with 98% accuracy rate and 6.96 calls an hour
- Issuing refunds as needed or making re-orders as accommodations to customers as needed
Department Manager
WALMART
Charlotte, United States
01.2011 - 11.2014
- Managed a plan to maintain the flow of merchandise from the backroom to the sales floor
- Maintained my own department within the store
- Created eye-catching displays in my department to increase sales goals for my department
- Decreased Shrink for my department from 2012-2013 by 26%
- Created detailed plans for my employees to help meet company expectations
Cashier
WALMART
Charlotte, United States
01.2011 - 01.2011
- Knowledge of merchandise and suggesting products to customers to help suit their needs
- Efficiently ringing up customers as well as engaging with the customer
- Resolving or answering any customer issues or concerns that may arise by pointing them in the right direction
- Accurately handling all card and cash transactions through the point-of -sales system
- Awarded Cashier of the month by going above and beyond job expectations to ensure customers would have a memorable experience
Education
General Education -
San Jacinto High School
San Jacinto06.2008
Skills
- Problem Solving
- Creativity
- Leadership Skills
- Ability to Multitask
- Adaptability
- Computer Skills
- Communication
- Marketing
- Decision Making
- Microsoft Excel
- Fast Learner
- Ability to Work Under Pressure
- Microsoft Office
- Ability to Work in a Team
- Communication Skills
- Quality Assurance
- Project Management
Languages
English
Personal Information
Title: Customer Success Advocate II
Timeline
Customer Service Representative- Contract
Shutterfly
10.2017 - 01.2017
Customer Service Representative
Republic Services
01.2017 - 01.2025
Customer Service Manager
SAM'S CLUB
11.2014 - 09.2017
Department Manager
WALMART
01.2011 - 11.2014
Cashier
WALMART
01.2011 - 01.2011
General Education -
San Jacinto High School
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