Summary
Overview
Work History
Education
Skills
Additional Information
LANGUAGES
Timeline
Generic

MONSERRATH GONZALEZ

Chicago,US

Summary

I am a hardworking sales associate, committed to driving high sales during both slow and busy shifts. I pride myself on being organized and patient, especially when handling customer complaints and replenishing stock. I'm flexible and outgoing, and I've been commended for demonstrating honesty and integrity with customers, team members, and supervisors alike. My focus is always on providing outstanding customer service while maximizing sales. I enjoy working with my team and building strong customer relationships. I’m persuasive and friendly, always striving to exceed performance standards and sales targets. I have proven skills in promoting products and boosting revenue by connecting with customers and offering thoughtful sales recommendations. Well-organized and reliable, I’m experienced in setting up displays, restocking shelves, and providing in-store customers with knowledgeable assistance, all while enhancing store loyalty through unparalleled support.

Overview

3
3
years of professional experience

Work History

Sales Associate

Besy Buy
Burbank, Illinois
11.2023 - Current
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Developed trusting relationships with customers by making personal connections.
  • Worked with fellow sales team members to achieve group targets.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Used technology resources to assist customers in locating and selecting items.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Conducted product demonstrations to highlight features and benefits.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Mi tierra Naturista
Chicago, US
06.2021 - 08.2023
  • Company Overview: Mi Tierra Naturista y Yerberia - Chicago, IL
  • Educated customers about [Type] promotions to increase sales
  • Cash register skills
  • Product restocking
  • Basic math skills
  • Cleanliness
  • Cash Handling
  • Processed new orders quickly and accurately, completing [Number]+ daily transactions
  • Help customers by guiding them and answering their questions
  • Am in charge of issuing receipts, refunds, change, and tickets
  • Counted the cash in the register drawer at the start and end of each shift
  • Took credit card, cash, and gift certificate payments and gave cash transactions change
  • Collaborated with front-of-house staff to reposition tables and rearrange seating to accommodate groups with special needs
  • Assisted other areas of the restaurant, such as answering phones and completing financial transactions for other employees as needed
  • Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
  • Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals
  • Provided product and service information to customers
  • Mi Tierra Naturista y Yerberia - Chicago, IL

Host

Huck Finn Restaurant
CHICAGO, IL
05.2022 - 07.2023
  • Greeted guests upon arrival and provided them with menus.
  • Took reservations over the phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Managed dining room layout to maximize the efficiency of staff members.
  • Maintained cleanliness of the lobby area, including wiping down tables and chairs.
  • Processed payments from customers using a POS system.
  • Managed incoming calls during busy shifts.
  • Checked identification for guests who appeared under age 21.

Education

Associate of Applied Science - Nursing Practice

City Colleges of Chicago-Richard J Daley College
Chicago, IL
05-2034

High School -

Bogan High School
Chicago, IL
01.2022

Skills

  • Refunds and exchanges
  • Multi-tasking ability
  • Cleaning and sanitizing
  • Inventorying products
  • Coupons and gift cards
  • Purchase assistance
  • Contract Preparation
  • Order Processing
  • Upselling
  • Payment Processing
  • Sales Development
  • Product Recommendations
  • Relationship Building
  • Cash Register Operation
  • Retail merchandising expertise
  • Time Management
  • Cash Handling
  • Merchandising knowledge

Additional Information

I am not opposed to the idea of stepping out of my comfort zone and learning something new as long as I get training for it.

LANGUAGES

Spanish
Native/ Bilingual

Timeline

Sales Associate

Besy Buy
11.2023 - Current

Host

Huck Finn Restaurant
05.2022 - 07.2023

Mi tierra Naturista
06.2021 - 08.2023

Associate of Applied Science - Nursing Practice

City Colleges of Chicago-Richard J Daley College

High School -

Bogan High School

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MONSERRATH GONZALEZ