Christina Villalobos-Young
Chicago,IL
Overview
17
17
years of professional experience
Work History
Customer Service Representative
CVS
CHICAGO, IL
10.2022 - 08.2023
- Answered questions and resolved issues based on phone calls from patients, providers, and plan sponsors
- Triaged resulting rework to appropriate staff
- Provided excellent customer service for high volume inbound provider calls for the Claims Inquiry/Claims Research team
- Conducted extensive claims research on multiple platforms to assist providers with payment questions
- Provided the customer with related information to answer the unasked questions, e.g
- Additional plan details, benefit plan details, member self-service tools, etc
- Explained member's rights and responsibilities in accordance with the contract
- Processed claim referrals, new claim handoffs, nurse reviews, complaints (patient/provider), grievance and appeals (patient/provider) via target system
- Leave No Veteran Behind
Contact Tracer
Leave No Veteran Behind
CHICAGO, IL
10.2020 - 10.2022
- Contact Tracer
- Used a web-based platform to call all contacts of anyone diagnosed with COVID-19; Verified the contact’s identity during initial communications and prior to disclosing confidential information; Provided information and guidance on quarantine procedures and what to do if symptoms develop; Assessed contact’s ability to quarantine at home, with adequate water, food, and other necessities.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
Event Security Officer
Monterrey Security
CHICAGO, IL
06.2016 - 10.2020
- Provided customer assistance at concerts, sporting events, and private events in the
- Chicago area
- Secured the spaces, checked bags, assisted with crowd control, and watched over entrances/exits.
Overnight Billing Specialist
Acceptance Solutions Group
CHICAGO, IL
03.2010 - 06.2016
- Accurately entered debit card or bank information [as listed on loan contract], for funds to be deducted from customer accounts.
Call Center Agent
Chicago Lighthouse
CHICAGO, IL
01.2015 - 08.2015
- Provided customer assistance pertaining to I-Pass electronic tolling accounts, and the
- Illinois Tollway; Responded to customer inquiries via telephone, mail and e-mail; Exceeded department standards for productivity and quality; Maintained up-to-date knowledge of the
- Illinois Tollway regulations and policies as they apply.
Editorial Researcher
Manufacturers’ News
CHICAGO, IL
09.2009 - 03.2010
- Contacted companies to verify correct address, phone, and web address, and supported the editorial team with other research projects.
Reservation Center Agent
EZLinks Golf, LLC
CHICAGO, IL
01.2007 - 04.2008
- Booked tee times for customers at public and private golf clubs across the U.S; Answered customer questions about golf courses, pricing, lessons, etc
- Over the phone; Processed credit card and gift card transactions over the phone; Maintained 91% daily availability for callers.
Education
Bachelors of Business Administration - Business Administration, Management
Robert Morris University
Skills
- Time management, CRM systems, Microsoft Office, internet research, typing, writing emails
Timeline
Customer Service Representative
CVS
10.2022 - 08.2023
Contact Tracer
Leave No Veteran Behind
10.2020 - 10.2022
Event Security Officer
Monterrey Security
06.2016 - 10.2020
Call Center Agent
Chicago Lighthouse
01.2015 - 08.2015
Overnight Billing Specialist
Acceptance Solutions Group
03.2010 - 06.2016
Editorial Researcher
Manufacturers’ News
09.2009 - 03.2010
Reservation Center Agent
EZLinks Golf, LLC
01.2007 - 04.2008
Bachelors of Business Administration - Business Administration, Management
Robert Morris University
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