Blake Nicholas
Saint Petersburg
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction with all work environments. History of exceptional service and high-quality customer service. Skilled in multitasking and guest engagement, consistently delivering outstanding experiences in high-volume settings. Demonstrated expertise in relationship management and liquor service, fostering loyal clientele and achieving significant service quality improvements. Confident to be a great part of the team.
Overview
8
8
years of professional experience
Work History
Server
Ricks Reef
05.2022 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Matteos
08.2022 - 10.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender
Bar@548
01.2020 - 07.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
South Philly
08.2016 - 03.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bayshore High School
Bradenton, FL06.2017
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Memory retention
- Menu memorization
- High volume dining
- Food running
- Sales expertise
- Order accuracy
- Relationship management
- Task prioritization
- Liquor, wine, and food service
- Dining customer service
- Multitasking
- Reliability
Timeline
Server
Matteos
08.2022 - 10.2023
Server
Ricks Reef
05.2022 - 12.2024
Bartender
Bar@548
01.2020 - 07.2022
Server
South Philly
08.2016 - 03.2019
Bayshore High School
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