Lory Valencia
Whittier,CA
Summary
Solutions oriented professional who feels passionate about helping others. Eager to begin a successful career in health care. Skilled and experienced in problem solving, customer and patient care, data entry, and use of medical equipment such as, IV sticks, wheelchairs and gurney’s. I feel strongly about helping patients and customers any which way I can and aim to improve patient care quality.
Overview
6
6
years of professional experience
Work History
MRI Technologist Student Intern
Expert MRI
01.2023 - 01.2024
- Attained proficient experience in operating a 1.5T GE machine in a hospital and outpatient setting. -Provided care to frightened and ill patients. -Conducted patient screening and screening forms. -Adapted imaging techniques and coil selections for various different scans. -Acquired skills in assisting patient transportation via gurney and wheelchair.
Dispatcher
Vozzcom
01.2020 - 01.2023
- Processed over 100 inbound and outbound calls per day. -Resolved client complaints in a professional, and efficient matter. -Resolved technical issues guiding users through step-by-step solutions. -Proactively memorized about 20 company products and services needed to educate clients on. -Provided prompt customer support with a professional, kind, and patient approach.
Customer Care Representative
Alta Resources
01.2018 - 01.2019
- Exceeded company expectations inbound and outbound phone calls in a high call volume environment. -Educated clients regarding their health insurance plans, and made sure they were in agreement with their terms and conditions. -Carefully gathered information such as name, address, and phone number. -Multitasked as I navigated multiple platforms while speaking with clients.
Education
Associates -
CNI College
High School Diploma -
Gilbert High School
Skills
- Patient care and transportation
- Proficient in operation of GE MRI machine
- Patient screening
- Multitasking and navigating multiple platforms such as Microsoft Excel, Salesforce, Citrix, 8x8 phone, and Microsoft edge
Awards
High School Diploma
Timeline
MRI Technologist Student Intern
Expert MRI
01.2023 - 01.2024
Dispatcher
Vozzcom
01.2020 - 01.2023
Customer Care Representative
Alta Resources
01.2018 - 01.2019
Associates -
CNI College
High School Diploma -
Gilbert High School
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